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The room was quite nice - sparkling clean! This is definitely the most important element for me, but this place didn't disappoint regarding cleanliness. One thing I found disappointing was that, while this is a solid place to have a family vacation, there isn't really a more quiet place to get some work done besides the desk in the guest room. The business center is right in the middle of the front lobby, which can sometimes get super loud. A quieter workspace area that is tucked away would be nice. One frustrating thing was the amount of gratuity tacked on to everything. We went to the Bar & Grill for some snacks and a beer one day, and despite only getting our order taken at the bar and one other person bringing out our food and drinks once, maybe twice, the resort has the audacity to add on an 18% service fee on top of the price automatically. I understand that inflation and cost of living are a problem, but it shouldn't give hotel chains like Hilton to pass on the responsibility of paying their employees to their customers. They should actually pay their people a fair wage. $40/day+tax for mandatory valet parking was also completely unnecessary. That being said, experience-wise, it's still a good place and seemed to be one of the lower-priced resorts in the area, but I hate how hotel chains tend to find ways to gouge just a little bit more money out of people around every corner.

2/12/26 In my experience, the customer service fell short of expectations and could benefit from noticeable improvement. A welcoming demeanor and simple courtesy—such as a genuine smile—can significantly enhance a guest’s experience. While I did not have particularly high expectations given the name “The Red Carpet Inn,” I still anticipated a reasonable standard of hospitality and upkeep. Unfortunately, the property did not fully meet those expectations. The overall odor within the facility was unpleasant and could certainly be addressed. Although the cleanliness was acceptable for an inn of this category, it lacked the freshness and attention to detail that would make guests feel comfortable. Aesthetically, the rooms appear outdated and in need of renovation. The addition of a few brightly colored furniture pieces seems to be an attempt to give the impression of recent remodeling; however, these accent pieces do little to disguise the overall condition of the space. The updates feel superficial rather than substantive—more cosmetic than structural. My wife and I only needed a place to rest for a few hours before catching a flight later that evening, and for that limited purpose it sufficed. However, I would not consider staying here for more than one night, and even that would be with hesitation. Additionally, the “closet” was not a true closet at all. It consisted merely of an exposed wall-mounted rod with no enclosure or doors, which further contributed to the unfinished and poorly designed feel of the room. Overall, while the property may serve as a very short-term stopover, there is significant room for improvement in customer service, atmosphere, and genuine modernization. Bright Spot would only be the Shuttle to the Airport that is included at checkout. This would be there saving grace.

Hotel is beautiful, amenities are great and had so much fun. Service is top notch especially the bartenders at Playa Bar - Marcella was so nice