Inuvik Capital Suites

The property was ok. The room only appeared to have floor heat which took forever to heat up the room. My room was so loud, with kids running in the hall every night and the lobby blasting piano music 24/7. I never received any housekeeping. And I was downgraded when I check in from a one bedroom to a studio room. The location was great and walkable. And the hotel pays for the taxi too and from the airport which was convenient. Other than that, there were no additional amenities on the property.

Important things to note: Staff were courteous and kind; There seems to be a staff shortage. We arrived on a Wednesday and checked in. We had booked a junior suite from the website (I think this is a standard room but that's not what I thought I was getting when I booked it). No one else was able to check-in who flew in from Yellowknife. They waited in the lobby for 2+ hours, not certain how we were lucky enough to get into our room and others could not. I booked this hotel because it's newer and it had amenities such as the market where you can get small grocery items such as milk or eggs (based on the photos from the Capital Suites website). Inuvik's Capital Suites does not have these items. They have something that looks like a "canteen" from your camp days as a kid. We didn't get anything from the Capital Suites market and went to the local grocery store down the street. The stock photos online do not match the reality of the hotel, IMO. I'm not certain if it's due to a shortage in staff but the hotel is dirty. I get why as many companies come here so there are a lot of guests who work in the field, but dust, dirt, and grime is everywhere in the public spaces. The fireplace is covered in dirt and people left their footprints on the base just because they could. The stairs are covered in dirt. Our room still had garbage left over from the previous guests (pizza boxes, chip bags etc). We did a few minor repairs while we were in the room, the door stopper was hanging off the wall, we fixed it. Upon entering the room, we discovered that the air conditioning unit was leaking water everywhere so we tried to mop it up with the items in our room (not easy to do with carpet but we definitely left the room in better condition then when we arrived). Not what I typically would think I'd have to do on a vacation trip, but getting staff was tricky. Again, when we did have any conversations with a staff member, they were kind. We ate at the restaurant at the Mackenzie Hotel. That establishment is in way better condition and I'd highly recommend it over Capital Suites. We entered in through the lobby whenever we were going to the restaurant & someone was always cleaning, dusting, and mopping floors. The Capital Suites had a clean bed and hot showers but for $203 a night, I expect a little bit more. I'd think the price would be fair if the hotel was cleaner and in better condition than it currently is.

We were scheduled to stay here on our way to Tuk. We booked almost 4 months in advance. Before we booked, we called to make sure they would accept our service dogs, we were told it was not a problem. Fast forward to the night before we were to be staying there. We get a phone call from the hotel stating that they just noticed that we were bringing dogs and that they are not a pet friendly hotel. We explained that we had called, we also explained that they are service animals. We were told it didn't matter, they were not pet friendly, end of story. We asked about the laws in Canada in regards to service animals, and were told that she had no idea what the laws were, but this is their policy. Later that evening they sent an email stating that they were completely booked and would not be able to honor our reservation! Of course this left us scrambling for somewhere to stay since we were already on our way. Would never recommend someone to stay here.