Sarang Paloh Heritage Stay

Goede locatie, op loopafstand van de bezienswaardigheden. Vriendelijke medewerkers

冷氣無法調整溫度，經反應後、居然說冷氣溫度需調整30。才可以、結果住了兩晚、感冒回家，第二天房間沒有打掃、毛巾跟浴巾也都沒有更換、整體感覺不好😞

We love this heritage transformed hotel. It’s unique in decoration, charming and comfortable in many aspects. Room is Clean n tidy with air-conditioning. Certainly a pleasant experience! 🥰

Amazing experience !

The look and feel of Sarang Paloh is lovely. It has an old world style which we loved. The location is also great, ten minutes from the station and close to lots of restaurants and spots in the old town. The room has a nice style to it as does the garden you walk through. The room facilities were lacking, with no fridge and no safe which we would expect at this price point. Hot water in the shower doesn’t last long and they provide a 3 in 1 body wash, shampoo and conditioner, again something we wouldn’t expect at this price point. The hotel also doesn’t offer room cleaning. This may have been because we stayed for two nights only but this is not communicated on the website or at check in. This meant used cups or water bottles aren’t cleared nor is the rubbish bin emptied. We were also not made aware of locally available discounts for staying at the hotel. All in all an ok stay but several small things made this not value for the money we paid.

Trip.com should stop listing this hotel. My room was unliveable. The Aircon could not cool down the room and it was very stuffy. It was also poorly lit. I checked in at 3pm and made the decision to leave for another hotel by 5pm, even though I had pre-paid for 2 nights. It's a heritage property and the aesthetics are reasonable but I just could not tolerate a warm and stuffy room in the Ipoh heat and humidity. The lone staff on duty was helpless to do anything. The owners either have to invest more in the basic infrastructure or cut their prices by at least half.