مستخدم نزيل
13 مايو 2025
Our first impression of the hotel was negative because as soon as we arrived (around 3.15pm), my husband and I were looking for hotel staff to help with the luggage, but no one was available. We had to carry our luggage to the foyer, and I had to wait there while waiting for my husband to park the car at the basement. My husband was also looking for valet parking so that he didn't have to park at the basement but to no avails too. This is the first time we experienced no assistance upon arrival in front of the hotel. Having waited for my husband for more than 10 minutes, I decided to push 3 luggage by myself. Upon arriving the top where the lobby is located, no hotel personnel seemed to be bothered to assist. I continue pushing the luggage to the sofa area and get a seat until my husband appeared. Based on this experience, we didn't expect much in terms of service during our stay. I hope I don't have to check in this hotel in the future.
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