Hotel Mousai Cancun Adults Only - All Inclusive

Incredible place and probably the best service we have ever experienced. Huge recommendation to anyone looking for a beach vacation!

My wife and I spend a week at Hotel Mousai Cancun, what an amazing experience. Beautiful hotel with an amazing staff, and great amenities. You are treated like royalty from the minute you arrive to the day you leave. Special recognition to the Butler team of Alexa and Marcos for your attentiveness and exceeding our expectations. The Concierge team especially Astrid, Thank you. We will definitely be back soon

Be very careful when you book with this hotel. They charged my credit card immediately ($5,925) even though this is for a stay in November and it has full cancellation anytime before 11/14. I cancelled this month 8/4/25 and received confirmation of a full refund. Today is 8/27/25 and I have yet to receive a credit back to my card. I have called countless times and get the same run around being transferred to countless departments who tell me the same thing. "Refund is in process". A Credit to a CC can NEVER take 23 Days!!

Hotel Mousai in Cancun was exceptional! New property, wonderful staff, delicious restaurants. We got the corner suite and we had two butlers, Alexa and Marcos and both were absolutely wonderful our whole stay. The waiters at each restaurant were super professional and nice. Our pool attendants were amazing. We have now been to both properties, Cancun and Puerto Vallarta. Both properties are different but the service is all the same, wonderful!

Chef Benito and the entire team at Noi was a exceptional culinary experience for me each evening :) I felt like a king how I was treated and served . The food was absolutely delicious and presentation was 5 diamond class :)

The hotel is well run with great service and amenities. Fantastic sunrise views from every room. Garza Blanca is next door and has a large pool layout and shopping/dining as well which you can access. White sandy beach is well maintained.