Atelier Playa Mujeres- Adults Only - All Inclusive Resort

Everything was good, but I experienced racial discrimination at a Mexican restaurant, which made me feel uncomfortable and unwelcome.

服務非常好，酒店很大，海灘很美，泳池很大很乾凈。小費自由，飲食很豐富，晚餐需要預訂，中午退房後可以再停留吃喝玩耍直到去機場

This is one of the worst hotel experiences I’ve ever had. I woke up to a mouse in my bed. It even scratched my head while I was asleep and left droppings all over the pillow. It was absolutely disgusting and completely unacceptable for a hotel charging over $700 a night. When I reported it, the staff’s response was beyond disappointing. All they offered was an upgrade for a future stay—like I’d ever come back after this nightmare! They tried to excuse it by saying the hotel is in a jungle, but that’s no reason for failing basic hygiene and pest control. This whole incident ruined my vacation. I couldn’t relax, I couldn’t enjoy anything—I spent the rest of the trip feeling anxious and disgusted. Absolutely unacceptable for a hotel that markets itself as a luxury destination. Save yourself the trouble and stay somewhere else. And if you do stay here, be warned: you might end up sharing your bed with a mouse.

Great food and amenities. Best to book for someone looking for all inclusive but not wanting to sacrifice on food quality.

服務很好，環境不錯。

最好訂個好一點的房型 別住3號樓。離哪裡都很遠 走路走的累死了。吃的真的不錯。服務也很好。