Planet Hollywood Adult Scene Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Estuve en este hotel hace 3 años para mi luna de miel y recién abría sus puertas y regrese por que había tenido muy buena experiencia. Primero diré lo bueno, el personal, se desvive por atenderte y hacerte pasar un buen rato, la comida es muy variada y tiene buen sabor y los meseros son muy diligentes. Ahora las áreas de oportunidad, da tristeza ver como están dejando decaer este hotel, los pasillos están sucios, falta pintarlos, elevadores con moho y sucios. Paredes sucias, ralladas y con falta de mantenimiento, humedad en los techos y manchas negras. La habitación tenía mal olor a humedad y moho, tanto así que me provocó asma. En la piscina, no funcionan los velos de agua ni los chorritos en el área de adultos. Compre el servicio star, pero NO VALE LA PENA!!! tienes que estar recordándoles a los meseros y bartenders que quieres licores premium y en la piscina, el área STAR es familiar, es decir, llena de niños, si eres STAR pero quieres estar en el área de adultos, los meseros no pueden ir a los bares star ni llevarte la comida del área STAR, los restaurantes, las reservaciones, no existen, desde que llegué no había espacio en prácticamente ninguno de los restaurantes, tienes que llegar de paracaídas y rezar por que te puedan atender. El aire acondicionado, fatal, en el lobby familiar el aire no se sentía y el en restaurante Cocina Mejicana el aire se dañó y así estuvo por al menos 2 días. En realidad es lamentable que vayas con altas expectativas y te encuentres con tanta dejadez de parte de la administración o de quien sea responsable de mantener este hotel en óptimas condiciones, como debería ser, dado el nombre y prestigio de Planet Hollywood. Ah! Y para completar, cuando hice checkout, se nos quedó en la habitación un GO Pro y aunque llamamos rápido, mágicamente desapareció, aun espero respuesta de un email que envié desde las 11:30 am del día 29 de julio. Día de mi checkout. En resumen, hay muchas otras opciones, que quizás valoren más tu dinero. I was at this hotel 3 years ago for my honeymoon and it had just opened its doors and I returned because I had had a very good experience. First I will say the good thing, the staff goes out of their way to serve you and make you have a good time, the food is very varied and tastes good and the waiters are very diligent. Now the areas of opportunity, it is sad to see how they are letting this hotel decay, the hallways are dirty, they need to be painted, the elevators are moldy and dirty. Dirty, scratched and poorly maintained walls, humidity on the ceilings and black stains. The room had a bad smell of damp and mold, so much so that it gave me asthma. In the pool, water veils or trickles in the adult area do not work. I paid the STAR service, but IT'S NOT WORTH IT!!! you have to be reminding the waiters and bartenders that you want premium liquors and at the pool, the STAR area is family-friendly, that is, full of children, if you are STAR but want to be in the adult area, the waiters cannot go to the star bars or take food from the STAR area, in other hand restaurants, reservations do not exist, since I arrived there was no space in practically any of the restaurants, you have to arrive by parachute and pray that they can serve you. The air conditioning was terrible, in the family lobby the air was not felt and in the Cocina Mexicana restaurant the air was damaged and it was that way for at least 2 days. It's actually unfortunate that you go in with high expectations and encounter so much neglect on the part of the administration or whoever is responsible for keeping this hotel in optimal condition, as it should be, given the name and prestige of Planet Hollywood. Ah! And to top it all off, when I checked out, my GO Pro was left in the room and although we called quickly, it magically disappeared. I'm still waiting for a response to an email that I sent at 11:30 am on July 29. Day of my checkout. In short, there are many other options, which may be worth your money.

We stayed at Planet Hollywood in the star class section. The best part of our stay was the butlers. Yomelly and Jerry texted us every morning with suggestions for things to do. They were always helpful. It was one time we caught Yomelly helping out in the restaurant where one of his guests was eating. One downside of the property is its food service. For room service and restaurants, it always seemed to take a while to get our food. The buffet didn't have that problem. The room size is a plus. The room appears larger than average. If you come, I recommend getting a butler and asking for Yomelly and Jerry.

Adult scene star class is the way to go. Check in: very fast, we were handed 2 very cold beers on arrival it was so hot! We met one of butlers Jerry and he made our dinner reservations for the week and took us to our room. The room was super clean and exactly what it looked like on the website. Jerry had dehumidifier put in our room before we got there so we had no issues with dampness. The food was great, if you can visit the Brazilian restaurant and the steakhouse more than once do it! Both were delish. The coffee shop was amazing I had a Frappuccino every morning! The resort looks huge on the map but everything is only a 2 minute walk away. What made the vacation special was Jerry and Yomally, they are amazing guys. It was my best friend’s 52nd birthday and I had asked if they could put a few balloons in the room and what they did was truly amazing. She actually cried. These guys bent over backwards to make sure our stay was fantastic and it truly was. They anticipated what we needed and were really attentive. If I had to rate them I would give them a 12 out of 10! The rest of the staff, servers, housekeeping were also fantastic. I have nothing but good things to say about all of them. What I noticed here was that everyone who works there is always working very hard but with a smile. They were all so friendly and very helpful. We truly had the best time!