مراجعاتفندق ‏‫موڤنبيك إسطنبول مرمرة سي

رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not align with your expectations. While we understand your concerns, we appreciate you bringing them to our attention.We always aim to provide the highest standard of service, and your comments have been noted.We wish to have the opportunity to welcome you again, when you visit Istanbul again.Sincerely yours,Hotel Management

رد من مكان الإقامة: Dear Abu Omar,Thank you very much for choosing to stay with us and for taking the time to share your feedback. Cleanliness is one of our top priorities, so we are truly happy to hear that you were satisfied with the condition of your room. We also appreciate your kind words about our service. It is great to know that our convenient location near the Marmaray station helped make your travels easier. We look forward to welcoming you back for another comfortable stay in the near future.Sincerely yours,Hotel Management

رد من مكان الإقامة: Dear Valued Guest,Thank you for choosing Mövenpick Istanbul Marmara Sea.We strive to provide a great experience for our guests, and your positive comment is greatly appreciated. We are delighted that you found our location to be ideal, with many restaurants just a short walk away. It is great to hear you enjoyed this convenience, and we look forward to welcoming you back soon.Sincerely yours,Hotel Management

رد من مكان الإقامة: Dear Syani LinartoThank you for taking the time to share your kind comments following your stay at Mövenpick İstanbul Marmara Sea.We’re delighted to hear that you enjoyed the peaceful location, modern design, and beautiful sea views from your upper-floor room. It’s also great to know that the convenience of reaching the historical city center added to your experience.A special thank you for recognizing İnci and Cenk—we’re proud to have team members who go above and beyond to ensure our guests feel well cared for. Your appreciation has been shared with them.We hope to welcome you back again soon for another memorable stay.Sincerely yours, Hotel Management

رد من مكان الإقامة: Dear Valued Guest,Thank you for your feedback.We’re glad to know that you had a positive experience with us. Your satisfaction is very important to our team, and we look forward to welcoming you back for another enjoyable stay.Sincerely yours,Hotel Management

رد من مكان الإقامة: Dear Valued Guest,Thank you for your kind and thoughtful review.We are pleased to know that you had a positive experience at our hotel and truly appreciate your generous words. Your satisfaction is our greatest reward.We look forward to the pleasure of welcoming you again in the future.Sincerely yours,Hotel Management

رد من مكان الإقامة: عزيزي الضيف، نشكرك جزيل الشكر على مشاركتنا تجربتك الأخيرة. نقدّر آراء ضيوفنا الكرام، فهي تُقدّم لنا رؤىً قيّمة حول كيفية تحسين خدماتنا باستمرار. يؤسفنا سماع أن إقامتكم لم تكن على مستوى توقعاتكم. يُرجى توضيح أن غرفة ديلوكس كورنر سي سايد التي حجزتموها مُصنّفة بالفعل كغرفة بإطلالة جزئية على البحر، وتقع في الجانب المُطل على البحر من المبنى، ولكنها لا تُوفّر إطلالة بانورامية كاملة. لضيوفنا الذين يبحثون عن إطلالة بانورامية بحرية مُمتدة، نُوصي بجناح بانورامي، الذي يُوفّر مساحة أكبر وإطلالات خلابة على بحر مرمرة. فريقا الحجز والاستقبال لدينا مُتاحان دائمًا لتقديم معلومات مُفصّلة حول أنواع الغرف، وتوافرها، والأسعار عند الطلب، ويسعدنا مُساعدتكم في أي تغييرات أو ترقيات للغرف حسب التوافر. مع ذلك، نتفهم تمامًا أهمية الإطلالة لتجربتكم، ونأسف لعدم وضوح هذا التمييز كما هو مقصود عند الحجز. فيما يتعلق بتكييف الهواء، يؤسفنا سماع أنك واجهت أي إزعاج. لو أُبلغنا بذلك أثناء إقامتكم، لكنا سعداء بإرسال فريقنا الفني فورًا أو تقديم حل بديل لضمان راحتكم. أما بالنسبة لساعة الشوكولاتة، فهي تُقام يوميًا من الساعة 5:00 مساءً حتى 5:30 مساءً، ونأسف لوصولكم بعد انتهاء الخدمة بفترة وجيزة. نتفهم مدى خيبة الأمل التي قد تشعرون بها لعدم الاستفادة من هذه التجربة المجانية، خاصةً مع اقتراب موعدها. لقد أخذنا ملاحظاتكم حول التفاعل مع موظفينا بعين الاعتبار، وتمت مشاركتها مع الفريق المعني للمتابعة، فنحن ملتزمون بضمان شعور كل ضيف بالترحيب، حتى في اللحظات البسيطة. نشكركم مجددًا على ملاحظاتكم البناءة، ونأمل أن تتاح لنا فرصة الترحيب بكم مجددًا في المستقبل، حيث يمكننا أن نقدم لكم مستوى الخدمة والضيافة الرفيع الذي نسعى جاهدين لتقديمه. مع خالص التحيات، إدارة الفندق.

رد من مكان الإقامة: Dear Valued Guest,Thank you for sharing your feedback with us.We are pleased to hear that you enjoyed our convenient location, proximity to shopping areas, sea views, and the service provided by our team. At Mövenpick Istanbul Marmara Sea, we strive to ensure a comfortable and memorable stay for all our guests.Your comment regarding the room condition has been carefully noted and shared with the relevant department to review and take any necessary action. Your observations are important to us as they help us to continuously enhance our guest experience.We hope to have the opportunity to welcome you again in the future.Sincerely yours,Hotel Management

رد من مكان الإقامة: Dear Valued Guest,Thank you for sharing your feedback.We are truly pleased to hear that you had a successful experience with us. At Mövenpick Istanbul Marmara Sea, we are committed to delivering memorable and high-quality stays for all our guests, and it is rewarding to know that we met your expectations.We look forward to welcoming you back for another excellent experience.Sincerely yours,Hotel Management

رد من مكان الإقامة: Dear Valued Guest,Thank you for sharing your feedback and for choosing Mövenpick Hotel Istanbul Marmara Sea.We’re delighted to hear that you appreciated the convenience of our location and the overall concept of our hotel. Regarding your comment on the bathtub, we would like to share that bathtubs are available in our Executive Apartments and Suite categories, which are designed to offer an elevated level of comfort and space.Should your future travels bring you back to Istanbul, we would be happy to assist you in selecting the room type that best suits your preferences.We look forward to welcoming you back in the near future.Sincerely yours,Hotel Management

رد من مكان الإقامة: Dear Ayyad,Thank you for your thoughtful review.We are truly pleased to know that you had a positive impression of our hotel and appreciated the quality of service provided. Delivering a high-end and memorable experience is at the heart of what we strive for, and it’s rewarding to know that you would recommend us.We look forward to welcoming you back for another exceptional stay in the near future.Sincerely yours,Hotel Management

رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to share your feedback.We are sorry to hear that you felt the in-room service did not fully meet your expectations. However, we would like to note that no concerns or requests regarding this matter were brought to our attention during your stay. Our team is always available and committed to assisting guests promptly with any needs they may have.We take all feedback seriously, and had we been made aware at the time, we would have gladly addressed your concerns without delay.Should you wish to share further details, we would greatly appreciate the opportunity to understand your experience more clearly.We hope to welcome you again in the future and provide you with the high standard of service we are known for.Sincerely yours,Hotel Management

رد من مكان الإقامة: Dear Kitty,Thank you very much for sharing your kind feedback. We’re delighted to hear that you found our hotel clean, comfortable, and conveniently located. It’s wonderful to know that you enjoyed your stay and would recommend us.Regarding early check-in, we’re always happy to accommodate our guests’ requests based on availability, and we appreciate you highlighting this.We look forward to welcoming you again on your next visit!Sincerely yours,Hotel Management