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Prior to arriving at the hotel, I read some of the previous reviews and found that complaints raised by others were definitely not any part our experience. This is truly a First-Class hotel with amazing rooms with beautiful views. Our room well laid out and maintained daily to the best level I have seen in a long time. The bed was comfortable, pillows and linens were great. One day, our refrigerator had water under it and it was replaced immediately. We even got a new TV in our room while we were here but nothing seemed wrong with the old one. There were lots of electrical outlets in our room for charging. We were missing a few lightbulbs by the bed, but I simply moved one from the floor lamp to my bedside. There were two chairs on our balcony but no table which I wish there was. The shower was huge, had lots of water pressure, and plenty of hot water. Grounds are beautiful and impeccably kept, in fact the entire property is spotless with public washrooms well cared for. The adult pool is beautiful, clean, clear and comfortable with four jacuzzi tubs nearby. Pool service is great with no complaints. We had the breakfast buffet every morning and our favorite waiter was Margarito who is exceptional. Then the main buffet restaurant closed and moved into two smaller venues the selection seems to diminish. There was sliced bread but no toaster. We did learn that you could ask your server for bacon which arrived crispy and not. At every meal we had to ask specifically for salt and pepper as it wasn’t available at the table. We visited every available ala carte restaurant, including the two associated with the sister property next door; The Oyster Bar and Terrazzo. The Mexican restaurant was used as the nightly dinner buffet as the main one was closed for renovations. We never had an issue making dinner reservations and the ladies in the reservation office were wonderful, kind and helpful. The Oyster Bar was fabulous with great food and service. At the Terrazzo restaurant we felt welcomed and cherished. Staff was attentive without being intrusive. The food was good; however, the Columbus salad was bland, no avocado and the chicken overcooked. Dessert was excellent! The outdoor Parrillada Grill food was good and the Rib Eye steak delicious. There was little to no time between getting your salad from the salad bar and your and protein arriving. I would suggest that you send the guests to the salad bar before taking the protein order. At the Italian restaurant with Tomas was fabulous and he even let us keep the pepper grinder throughout our meal. The tableside Caesar salad, was a lovely touch to an elegant meal. The Lobby bar opens at 4:00pm and is also the game center. Children under the age of 18 are suppose to vacate the area by 9:00 pm. Staff are friendly and they have the best mixed nuts to snack on with your beverage. Yes, there were a lot of Spanish speaking guests, especially on the weekends. We found the

My husband and I have been to this resort 9 times since 2015. It is just one of our favorite resorts to visit. There are a few changes that we miss from years ago, but it is definitely not a deal breaker for us. The resort is clean, and the view from the room and infinity pool is breathtaking. We also love going into Ixtapa to some of our favorite restaurants for dinners when we do not have an a la carte reservation. We also love the people that work at this resort! It is nice to see people that we know each time we return. We have some names of employees that were so great, but really they all need recognition! Pool bars- Juan, Luis, Isidoro, Carlos, Saul Mexican restaurant-Francisco, Miguel Buffet- Margarito, Adi We had a problem in early February with missing our connecting flight to Ixtapa. The resort helped us work with WestJet to get our trip rebooked for March. We will definitely be back for visit #10 next year!!!!!!

The place is very nice the workers are very welcoming along with strangers most of the time they said “good night” and “good morning” and it can be really mood lifting. They have high security ensuring safety. They clean any time they can to keep this place clean

overall just what I expected and that was very good! This is the 4th time we spent time at the Azul Grand. We like having the upscale service and dining options that the Grand offers, while still having the access to pool, food, drinks, and beach of the regular Azul next door.

Excellent 4 night stay at Azul Grand. Service in every department was prompt, friendly, and met all our needs. The views and sunsets are amazing. Beautiful pools and spa. Make sure you reserve speciality restaurants early in your stay to take advantage of the choices. Very close to Isla Ixtapa ferry and Playa Linda. Only notes I have is the hotel should consider adding more furniture to the large balconies and reduce the amount of bright (almost blinding) white light in some areas and restaurants. Overall highly recommend this hotel.

This property is beautiful! 3 pools, sparkling clean! Food was the best I've had at an all inclusive resort! The activities were wonderful! Biking, kayaking, snorkeling, full gym with classes. I loved this resort!