مستخدم نزيل
27 مارس 2025
Poor service and facilities The hotel is not 4 star as advertised. The room alloted was with double bed inspite of informing them I need twin bedded room. They alloted a newly renovated room. A poor impractical layout like a chair blocking the wardrobe door, had to shift the chair. Wardrobe hanger rod keeps falling white hanging clothes. Only 3 hangers instead of standard 4. The location of the wardrobe is near the window on the opposite side of the bathroom, impractical. Dressing mirror on the wrong wall as one can see the wc sitting on the bed. No towel rack or ring in bathroom, no toilet roll holder, no bathmat provided. The bathroom door handle came off, was repaired later. No stirrer stick for tea set. Housekeeping does not replace the toilet roll, tea stirrer, hand towels. Food is ok. But service needs a lot of improvement. Every time I need to remind for salt, pepper, onion with indian food. Today there was no chinese/ continental dishes available from menu. No explanation by captain or manager Nityanand. Breakfast buffet is not hot, and the staff is not groomed. I had my friend from Japan and it was embarrassing in the situation. Overall very disappointed and will never come or recommend anyone.
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