Rustic Inn Creekside

This experience did not start well. I was not aware the restaurant and bar would not be open when booking. At arrival I was told we were responsible for two cabins (there was an internet mix up here). Needless to say, I was very upset with the front desk because they would not budge on this point. After calming down, my wife and I were very impressed with the stream side cabin and the front porch. It was quite good. We were very happy. The best part of this comes with a phone call from the manager as we were driving. He was very professional and allowed me the opportunity to explain the mix up on the reservation. Without delay he refunded me the cost of the second cabin. He explained his front desk did what they were trained to do. More importantly he made the situation right. That is what a business should do. As a person whose been in business for 35 years I appreciate when a business acknowledges a wrong and makes it right. I would stay here again in a minute.

The coziest, prettiest hotel. We stayed in a double queen guestroom. The room included a very large space, fireplace, nice and quiet heater, refrigerator, microwave, coffee maker, tv, and a pull-out sofa couch and a table! The little fitness gazebo was so cute and functional including 2 Pelotons, an elliptical, treadmills, free weights, benches and cable machines. The complimentary breakfast had great food and service! We were able to order room service until 10 PM. The nature walk was fantastic and maintained. We were able to see deer each day and saw beavers down in the water. Just a beautiful stay!

The resort is top notch. We thoroughly enjoyed the breakfast buffet, the creek side accommodations, the shuttle, and the bistro. Everyone was super nice, and daily housekeeping was beyond expectations. The creek side accommodations give a wonderful view of Flat Creek, which is a favorite spot of ducks and swans. We watched them for hours from the comfort of our room. There are deer that will visit you too! The resort has hundreds of rooms and is within a few blocks of town, but the orientation of creek side rooms made it seem as though we were much more remote. We were struck by the cleanliness of all areas. The buildings are log structures and the logs were completely dust free and shining as though they had all been recently cleaned. We didn’t use the heated pool, hot tub, spa services, or sauna. We had the coconut shrimp appetizer and bison chili while partaking in adult beverages in the bar. Everything we had was fantastic. The bison chili was the best chili ever. I would definitely recommend the resort. Splurge for a creek side room.

I just returned from a totally memorable stay at the wonderful Rustic Inn - Jackson Hole, WY. The place is a perfect getaway, with lovely, clean, comfortable rooms, free shuttle to the local areas you want to see and dine at, a friendly and accommodating front desk staff - all at a scenic and convenience location. I can't recommend this place more highly. Special mention to two women who went above and beyond to help all customers and are the most welcoming front desk staff: DANIA and FATIMA. Two of the shuttle drivers need to be complimented also: KEVIN and MARIO - terrific polite guys who were efficient and congenial every day of my week there. If you're getting away to the Jackson area - treat yourself to this exceptional hotel that makes everyone feel like valued family members.

Front office staff were rude and unhelpful. The pool and hot tub area need an upgrade, water was not hot in the hot tub. The rooms were clean but dark and outdated. The bathroom was very cold, no heat in the area where the toilet room is. The hot water doesnt come very quickly and doesn't get very hot. The breakfast was very mediocre. Most of the items were cold and hard. For winter stays I would not recommend because you have to go outside in the cold to use any of the facilities, eat breakfast, etc. Also the steam room is falsely advertised because you have to pay for a massage to be able to use. Not family friendly at all.

Booked a Cabin at first, which was very nice but decided to upgrade to a 2 bedroom at their Spa Suites. Jesse, Jake and Dania were great in helping with the upgrade. Checked into the 2 bedroom and oh wow, what a beautiful suite. Ivan at the spa Suites was awesome, helped with activities, shuttles, area info. and anything else we needed. Ivan helped take our trip from Very good to Great and we will come back to Rustic Inn again, I highly recommend this resort. Don Denton and Family , stayed 1-3-25 to 1-9-25