Residence Inn Jacksonville Airport

We checked out after dirty and unsafe conditions after given 3 different rooms to switch too. 1st room had other peoples clothes room not completely cleaned evidently. 2nd room had poor air conditioning and could not be fixed. 3rd room given had terrible stains not sure what it was poor lighting could of been blood or other stains not sure. So we decided to check out. Staff wrote a refund and was accommodating since the rooms were not well cleaned. Staff was mostly nice. Maid service was oddly not equipped with needed towels and so forth for the rooms and were visible near front desk and hallway and main entrance to take carts in. Seemed very disorganized and the cleaning staff was there very late in the evening 5:30pm and after washing and folding towels. The hallways had small pieces of trash that could have been vacuumed since the staff was on the floor. There was trash in the wooded area as well next to the hotel when you look out the window of the room. Couch cushion was ripped in one of the rooms. Dishwasher had standing water in it. So I ran it to see if it would drain. Detergent was not in the room for the kitchenette and dishwasher.

We won't stay here again The toilet in our room would fill the tank every 15-20 minutes.....all day...all night.... When we arrived there was a party being set up right outside our room, and they were there until 11pm. This isn't the guests fault, I'm happy they had a place to enjoy their beers and music, but putting us right next to the spot where guests can have their fun is not considerate of those staying in those rooms. There was no fixture in our bathroom ceiling, it was a hole in the ceiling with a light about 3 inches above the ceiling line. The ice maker didn't work, There were 2 microwaves so I'm assuming one didn't work. The room was musty and "wet". We live well south of Jacksonville so humidity isn't new to us. But inside it just made for a very uncomfortable, smelly stay. We will stay somewhere else for our next trip. it's sad because We've stayed in Many other Residence Inn's and have had a wonderful experience.

BEWARE !! We stayed one night at this hotel before an early flight. Upon arrival at the airport we realized we left the jacket behind and called the hotel. They said the head of housekeeping would check and get back me. We called 4 more times during the week and never could speak to the head of housekeeping.The jacket had an apple airtag in the pocket so we knew it was still at the hotel. When we returned from our trip on Jan 10, we went back to the hotel to retrieve the jacket. Jonathon the front desk clerk advised us the jacket had not been located. We walked around the hotel “pinging” the airtag and heard the ping from inside the 2nd floor linen room. Jonathon unlocked the door and we could hear the sound coming from inside a locked cabinet. He said the only person who had the key to the cabinet was head of housekeeping snd she wouldn't be in until Monday. I informed him that we lived 2 hours away. Still, no one could open this cabinet The next morning I sent an email to the GM, head of housekeeping, director of sales, Marriott customer care, and director of operations at crestline. Within a few hours of my email, the apple airtag had moved OFF Marriott property and is now on Monaco Drive in Jacksonville I contacted the hotel at 11pm and spoke to Lauren who claimed to be a manager. She said she couldn't do anything until Monday ( today is Saturday ) and they would “get back to you”. I asked Lauren for her titled and full name and she said that she didn't have to tell me this. Lauren became very defensive when I pressed her with our documentation of the event. At this point, we now have to drive back to Jacksonville and file the police report.

Check in was very easy and attendant was very friendly and helpful! Enjoyed our stay!

Nice! Great checkin staff.

Disappointed. Room was not in great condition/not up to what I would expect from a Marriott hotel. The bathroom (shower area in particular) was not that clean and there was extensive water damage around the shower, with pieces of the ceiling damaged and wallpaper coming off the walls. Bathroom and kitchen sink had no hand soap. The sheets on the pullout bed were full of dirt, leaves, etc., and had obviously not been cleaned. Sheets on master bed were itchy and uncomfortable, which made sleeping difficult. The one positive was the staff was friendly, but there were too many negatives to consider ever staying here again.