مستخدم نزيل
31 يناير 2023
Spacious unit with quality linen and towelling. No fan. Well appointed kitchen. small fridge. It is noisy, being on the corner of two busy roads and is adjacent to the staff thoroughfare to back of house (which also meant keeping blinds closed for some privacy). Due to poor signage we were disturbed on many occasions by new guests wanting to check in. Kitchen and bathroom hot water temperature is dangerously high. Inconsistent water pressure resulting in shower fluctuations- one is constantly scalded; Essentials such as toilet paper, soap and dishwash liquid are not replenished for long stay guests. In-house COVID notices refer to cleaning every 3 days but this only happened once a week. Even an extra refuse bag had to be “authorised”. Poor wi-fi for those trying to work. We had been there 16 days before we met the “Superhost “ ~ when she stormed (unmasked) into our unit accusing our children (adults) of staying there illegally. Scepticising a guests integrity does not equate to good hospitality. The worst management hospitality we have encountered in 6 months of traveling the Western Cape.
ترجمة