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Location is good. The hotel is next to Red Sea and very close to the big Red Sea mall. Staff are warm and helpful.

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Worst hospitality experience , never again The amenities in this hotel are top notch . However , the service there is not deserving to a 2 star hotel . Our stay in the hotel was disastrous in so many levels . It started when we checked in after 3PM to find out that my booking request of having all the rooms in one floor is not met (even though it was confirmed by the guest services). So to accommodate our request , we were forced to upgrade to room that is 50% more expensive then my original booking . Over that , we had to wait 3 hours for the rooms to be ready even though we came after the check-in time . When I aired my frustration to the manager , he wanted to make it up for us by making the breakfast on the hotel free of charge. When we went for the breakfast the next day , we were charged for breakfast fully !! The horror show continued in many occasions including : - While at the pool , I was there for two hours , no staff was present to serve us any water , food or towels . we had to leave the pool just because we were dehidrated - The other time we were in the pool with the kids , we were locked out in the pool for twenty minutes trying to get inside the building . The staff forgot to keep the door open . - The TV in all rooms were scrambled in middle of an important match my kids were looking forward to - The laundry service delivered clothes that was not for us even though we didn't have any of our clothes washed and insisted that this is our laundry . Worst hospitality experience , never again

Newly opened Shangri-La, opened just in time for the Formula 1 Grand Prix race.  The hotel itself was very nice and modern but some serious work on service quality improvement still required. Pros: - Hotel is new and modern with all the best amenities.  My room had an amazing view of both the beach but also the Formula 1 racecourse.  I had a small balcony with table and chair to lounge as well.  - The room itself is a bit on the small side but functional with a good work desk and a large dressing area, along with 2 sinks in bathroom, a separate shower and bathtub and toilet - Food at hotel was good and at international standards - I had room service and a light lunch at the lobby restaurant  - I am not familiar with Jeddah but this hotel felt like it was in a great location - walkable to the beach and if you are in town for the F1 race, this was apparently the hotel to be at Cons: - The service was at best terrible and at worst terrifying.  However, to be fair, I do not think the service issue is specific to the Shangri-La.  Tourism is still a new industry in Saudi and I have every confidence with more business and leisure travelers, service professionals will become more experienced.  But here are a few specific examples: + For some reason it took nearly 15 minutes to check out even though I was the only at the counter.  + One evening I called down from my room to ask for more drinking water and when someone came to deliver it, instead of ringing the doorbell, they just used their key card to come into the room completely startling me as a I was standing half dressed after a shower.   + When my room service was delivered one of the items fell off the platter, tumbled, shattered and also chipped the side of the table.  Instead of just helping me clean it up, the room service guy insisted on calling housekeeping and instead some other people came to take pictures of the table instead of cleaning up the mess.  I ended up cleaning it up myself. 

Outstanding Service by Sanjay at Shangri-La Jeddah I had the pleasure of receiving exceptional service from Sanjay during my stay at Shangri-La Jeddah. Not only did he handle housekeeping with speed and efficiency, but he also provided excellent support with engineering issues and the mini-bar. His attention to detail, professionalism, and dedication to guest satisfaction were truly impressive. Sanjay worked swiftly and effectively, ensuring that everything was in perfect order while maintaining a friendly and helpful attitude. His commitment to high-quality service reflects the exceptional standards of Shangri-La. A big thank you to Sanjay for going above and beyond to make my stay comfortable and hassle-free. Highly recommended!

This hotel is just perfect! Beautiful rooms with everything you could ever need from bathrobes & slippers (gorgeous toiletries!) , to a delicious fruit bowl to simple everyday useful features such as universal plugs everywhere! That shouldn’t have to be a massive plus but it truly is compared to a lot of other hotels round the world. The (ladies) gym was clean and modern and the pool area is relaxing with great views - shame it’s on the wrong side of the hotel regarding sun hours 😂 I had room service which was quickly delivered by very polite pleasant staff member and, ultimately, very tasty. All in all an extremely comfortable stay, thank you