Maison Glad Jeju

要RMB1500按金。真是服了，800的房間和如家差不多。 一進門燈還壞了，打了10個電話讓人來修。黑燈瞎火等了半天，一句道歉都沒有！ 巨差

As a seasoned & frequent traveller to Korea, I've been to quite a number of hotels in the country and in fact it's a revisit to a GLAD property in my recent family trip to Jeju in Jun'25 as I've had pleasant experiences with the brand during my previous Seoul travels. However, I'm greatly disappointed by the level of front desk attitude and level of professionalism on the last day during checkout. 1) Was served by a female front desk staff (unsure of her name as she's not wearing any nametag) whom I believe likely a local Korean who could speak some chinese language as she didn't sound native. While I do expect a basic polite morning greeting by the front desk, there were none and before I could speak from the moment we interacted, she had assumingly conversed to me in Chinese to which I had no issues with although my preferred language was English, albeit in the most sullen attitude. 2) Was informed that I had to pay an extra 6000 won for the toothbrushes that my elderly parents used unknowingly as thought they were complimentary and did not notice the memo indicating usage charges. I did enquire to reconfirm the charges as I did not have any toothbrushes placed in my own bathroom so thought there could be a mistake. Although, there were no issues paying for it since the amenities were consumed after all, but the entire conversation with the staff made me felt unpleasant as if I was caught stealing and made to pay for losses. 3) The most upsetting episode was when I was checking out 5 rooms for my family, I was accused of losing one of my own room's key and the staff was insistent that she did not receive the said key when I handed over the card sleeve and wanted to charge 5000 won penalty fee for the missing card. Despite my repeated recommendations to validate all the room keys handed thru the hotel system for room number verification, I was ignored and the staff once again insisted that I did not return the key. Exhausting my patience, I had to request to get back the key and check the room myself where she could have called housekeeping to help double check since they were already in the process of clearing out the rooms as part of the checkout procedures. In the midst of the investigation, I've accidently found that the "missing card" was actually for another room, key forgotten in the slot as I've noticed while walking past the room. Upon returning to the front desk, the staff then told me that she received a call from housekeeping which eventually solved the mystery and validated my discovery. At this point, there were no attempt from the staff to offer any apology for the wrongful accusation, confusion and distress caused. The staff eventually ended the conversation in my opinion with hints of impertinence by signaling us to leave as she was done with the process. My observation in the short span of interaction: there is a serious gap of professionalism & service attitude with the particular staff whom had single handedly tarnished the pleasant experiences I had in the past with Glad properties. Would have been better staying with other similar class properties with better service quality even if it costs higher.

乾淨，工作人員有禮貌，地理位置方便，下次還住