Cassia Hotel Jerusalem

super hôtel proche de la vieile ville, des transports .... à recommander sans aucun doute sans compter la piscine et la qualité des chambres.

A terrible hotel on a level I’ve never encountered, not even in the cheapest ones… Not only was there a clogged shower in the suite on the 11th floor, making it impossible to shower without causing flooding on the counter and risking our three children's safety from slipping, but I also had to spend an hour with a maintenance worker at 10 PM on a Friday night — with three kids trying to sleep in the same room. When the issue wasn’t resolved, I asked for a different room or a solution, and I was actually told by Ya’ara — and I quote — ‘That’s what you paid for this is what u get.’ Shame on you that this is the level of your suite, and shame that this is the level of your service — letting a customer with three toddlers spend an hour with a plumber during their vacation. Even after giving you a chance, you just didn’t care, and there was no service whatsoever. On top of everything, the balcony railing is dangerously low and not up to standard. You knew we were coming with small children and didn’t mention it. I will report this to the relevant authorities for a safety inspection.

Lovely stay Lovely clean room that was new fresh and of a high standard. Great location.

Extremely deceptive photos/hotel description. I’ll start with the good - clean, enough mildly updated, good breakfast, central location, nice pool but very small and not enough seating. Save for the breakfast waiters and one house keeping lady - the staff is extremely rude, cold and off putting. No one cares to help you. We stayed here for a week and our room was only cleaned twice. Had to call for towels every day. ZERO amenities in terms of food/drinks. There’s a bar that is never open. Coffee in the room doesn’t get refilled at all. There is NOTHING, not even water, available after breakfast and on Shabbat you literally have to beg for a cup of water that they probably filled up in the toilet. The staff is majority Arab, which is fine, except for the fact that some of them talk about the guests in Arabic and mock them and refuse to provide any sort of help. Won’t be returning and wouldn’t recommend.

Excellent hôtel ! Cet hôtel , flambant neuf, présente toutes les options de confort . Un petit bémol ! L’hôtel était (hélas) vide à 80% ou plus, j’avais réservé une chambre supérieure avec vue sur piscine . Bien que la piscine n’était pas encore opérationnelle, pour la saison . On m’a donné la chambre la plus éloignée, de telle sorte qu’il fallait se mettre au balcon et se pencher, pour voir un petit bout de cette piscine . Incompréhensible !!!! Pourquoi ne pas donner le meilleur choix, puisque l’hôtel était quasiment vide ??

My wife and I were guests for a weekend at Cassia, JM. First time in this hotel and we enjoyed every minute. The rooms were beautiful and clean, the food was delicious and the staff was courteous and helpful. We just found our new favorite hotel!