Bluegum Apartments

環境衞生巨差，下次一定不會再定這家………………………………………………………………………………………..

Disgusting. Bedsheets and bedspread were unwashed and stained, hair on pillows, floors not swept, balconies not clean (and rear balcony inaccessible due to faulty door handle, which posed a fire hazard), torn couch, no security screen on 2nd floor bedroom rendering this room unsafe for our children to sleep in, power outlet hanging from wall, loose staircase railing. Management were adamant the unit was cleaned and were dismissive of our concerns. Thankfully I was able to wash and dry the main bedsheets myself prior to sleeping, and our children were able to sleep on airbeds we were travelling with. Unit in no way resembled photos advertised on their website. Would not recommend at all.

Our accommodation was somehow mixed up, when I arrived to check in I called to see where we were supposed to go to be told the apartments were not ready and weren’t sure when they would be. We were offered other accommodation at Jesmond Executive Apartments that we accepted and, in our opinion, was quite poor. The dishwasher had a bad smell and did not work, the bathroom tap was not fixed to the vanity and one of the rooms reeked of cigarettes with a cigarette burn in the pillow and there were other issues! Overall, it was quite a disappointing experience.

Property was dirty upon arival. Manager organised cleaner to attend. Property still appeared dirty with what appeared to be food stuck to blanket and hairs through the beds. Ended up not staying and was refused a refund or compensation. Will be following up due to breach of consumer rights.

So far so good. The design of the building has cleverly incorporated the particular angles & slants of walls & corners to ensure that no one else in the other units can see their neighbours either from inside or from the private balcony Suits me for the time being. The cleaning staff are very helpful & friendly. A couple of standard items broke in the unit as in the hairdryer & the kettle but thats to be expected when these items are constantly used by ever

I did not recieve all & when I tried to ring to see if it could be sent to my phone the automated answering system could not help at all. As we had an important engagement to attend we gave up in disgust and found alternate accommodation at another location. This therefore cost me extra and almost ruined our day Both myself and my wife are sure that we will not use you again