Hotel Le Soleil

Just arrived at the hotel this afternoon. Very excited to come to Lido de Jesolo. We checked in and were allocated probably the worst two rooms in the hotel. First floor (101 & 102), really small and over looking the busy road with no sunshine. We respectfully asked if the rooms we had been selected we what we had booked (as we we thought we had booked two rooms with three beds a balcony or terrace with a limited sea view. Apparently because we have booked our holiday with the UK’s Jet2, they only allocate the lowest grade rooms to their guests, please be aware of this. After a very being make to feel very awkward by the reluctant to help reception staff. We asked if we could pay to be put in nicer, better located rooms. We were shown two other rooms by a very nice young concierge gentleman. And advised the reception team that these rooms were much better than the rooms we had been given. We were asked to pay a further €15 per person per night (4 of us staying 11 nights) which we have paid as the rooms were so disappointing. We were advised that these new rooms weren’t quite prepared by the services team, and asked to come back later and that our luggage and possessions would be taken to the new rooms. We came back later after collecting our keys to find no luggage and had to go again back to reception to enquire about the whereabouts of our baggage. Again felt as if we were unwelcome. The bags were still in the old rooms so we shifted them ourselves, my wife and I as my parent are both 80 years old and need a little help. New rooms are at best average, small and basic, and shaded. Please consider other possible hotels where you know what to expect and that the hotel actually provides a welcome and a level of customer service. The most sad thing of all is that our holiday is to celebrate my father’s 80th birthday in august as he and my mum came here for their honeymoon some 55 years ago. So we all feel quite deflated. Let’s hope Lido has more to offer by way of hospitality than the Soleil hotel. Very disappointing to say the least. And for the extra €600 we have paid between us maybe a little better room would have been given to us.

Les chambres sont petites la douche minuscule les repas pas terrible jamais nous avons vu un seul fruit le petit déjeuner exécrable pas de vrai café ni de vrai de jus de fruits pas de eau pour boire dans les chambres pour moi c’est pas un hôtel 4 étoiles

Siamo stati al Soleil per due giorni e devo dire che è stata una bella novità , siamo stati bene ,un grazie di cuore và a Cinzia della reception senza di lei non avrei prenotato....nel trattare i clienti con cortesia e delicatezza ,poi il personale della colazione è stato molto gentile sempre con sorriso ad esaudire i nostri desideri. Un grazie particolare và a Emanuela della spa sempre attenta e premurosa come alla signora delle camere .Ho notato tre cose che potrebbero migliorare 1.se un cliente prende da bere deve presentare la carta della camera senza dire un n della camera a caso 2.secondo me in terrazza durante la colazione bisognerebbe vietare di fumare, è brutto respirare il fumo mentre si mangia3.come fanno tanti alberghi che aprono la piscina la mattina alle 7.00 per dare agli ospiti la possibilità di muoversi prima della colazione(è un toccasano) Un grazie a tutto il team dell'hotel , buon lavoro e a presto

Very nice and staff were very welcoming!

Pool not heated- therefore not usable in April

Bellissimo hotel, personale cordiale e disponibile, davvero consigliato