Guest User
October 9, 2023
I have never encountered such an experience when booking a room on Ctrip: I saw that this hotel has very good reviews. Because of my bad knee joints, I chose Heyouju on the first floor. I didn't expect that when I arrived at Xinye Village, I was not allowed to enter the village without buying a ticket. Please note that this is a new rule for the National Day holiday. The female housekeeper took us to a small parking lot with garbage piled up, saying that the house we booked was not in the homestay, but in the village. She asked us to wait for another family to go together. We dragged our suitcases into the village and almost reached a small courtyard at the end of the village. There was a musty smell in the house. We mentioned that we booked Lingyun Mountain House, which was not in their homestay at all! The housekeeper said that there were no rooms, and that was how old houses were. The leftover instant noodles on the table, the empty bags had not been cleaned up! Open the window, use the air conditioner, and use all the essential oils, but there was still a musty smell. I took a shower at night, and the water was submerged in the water, and a foul smell came up. At 11:46 in the middle of the night, I was awakened by the housekeeper's phone call after taking sleeping pills. The courtyard door creaked and was pushed open. If my family hadn't been around, I would have been scared to death! The next day, we finally had breakfast in a real mountain house. We finally saw the legendary ancient trees. The environment was much better! I met the housekeeper by chance. Why did he call in the middle of the night? He said it was an accident! You made me sleepless in the middle of the night! The boss came to say sorry and confirmed that Heyouju was not their homestay, but was managed by the state-owned assets! Since it is not your homestay, why put it in your homestay for sale? Isn’t it misleading consumers? ! Is it even false advertising? !
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