مستخدم نزيل
1 مارس 2024
Our recent stay at this hotel ***** with my larger family including aged parents has turned into a nightmare. We had booking of 3 rooms for 4 nights. After completing 2 days, one morning, the staff was bluntly asking us (not even a request!) to vacate one of the rooms, without giving us any alternative. Then, we started searching for other hotels in the locality and found an alternative though more expensive for all of us to stay together comfortably. It was then late evening, after getting confirmation from another hotel, we asked for checkout from Panickers. Then, they suddenly changed their stand, willing to give 3 rooms and asked us to stay back. But it was too late as we confirmed to the other hotel. Panickers staff was then forcing us to pay for the entire night for 2 rooms, if we choose to check out. A call with the boss of the hotel staff (Mr Dey) turned out to be worser. Discussions went on till 11pm. He was not even considerate of our plight and was threatening us. Delhi being a new place for us, and as we were all tired on the days journey, we did not have much energy left to keep on arguing. Therefore, we finally had to pay the entire nights rent for 2 rooms even though we did not stay. I have travelled for over 20 years, but never had faced such hostile staff.!! It was a harrowing experience for all of us!
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