StayEasy Eastgate

Unfortunately this time my experience was very very bad starting from the phone call(around 19:00) to the hotel trying to book a room with receptionist PALESA unprofessional and rude...told me don't need to book a room(she never asked for any my own information as membership number) I should just walk in and I asked what if I walk in and it's fully booked due the black friday weekend and she answered that not gonna happen...then after hour we went to the hotel to check in and at the desk PALESA told us unfortunately the hotel it's currently fully booked for the night then I felt disappointed and I told it can't be cuz Ober the phone she told me I can just walk in and after I told her I did called before walk in then she said "Why you didn't told me that on begin?" and I told I'm not to supposed said anything since you said just walk in and she never booked the room over our phone call and she did tried to make me feel blamed on her on fault cuz she supposed to proceed with booking on my phone call that's why I called then she tried to disagree with me making feel guilty and I just told her "You must said sorry" cuz it's your fault not mine,I did called in advance to book the room to make sure my accomodation it's guaranteed after long road trip and after that she had plan and give us room 531 with 2 single beds while we want the double bed but it's ok was better then nothing and besides that on the phone call I asked for membership price and she said R909 B&B then she charged R1009 then I told her again I'm old member I'm black card member and the price for member is R909 and rudely she took the form throwing away and made new form with membership discount but besides the very bad experience with the receptionist... everything was good the room was clean and neat(still no smart TV/no streaming service as Netflix and etc) old TV with very limited and bad quality pictures. The shower is amazing very good water pressure,clean and neat. Breakfast top. Check out process was professional, friendly and fast service. Regards