Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)

Worst nightmare. Arrived at 1am and was told no room for my “Confirmed” reservation with dgaf attitude staff, put down my passport and ask me to go find my own solution, contact Trip.com on my own to solve his problem. What he do is sit back relax. Think twice before you book, it seems to be their strategy to overbook their inventory and ask customers to find their own solution.

This was my 4th time staying at Shama and I must say it was the worst one I had. The aircon in the 2 bedrooms auto turned off and on and room was always warm. It happened for a few times and in the end the airon could not switch on. In the end, no choice we had to report this issue to the counter staff. That was like 9+pm in the night. Mechanic came to check but could not remedy the aircon. In the end, we got to change to another room and it was so inconvenient. At 10+pm we had to repack our baggages and repack. The aircon in the new unit was better. At least the 2 bedrooms can be cooling. However, the aircon in the living room can auto shut off at night! I wonder is it to save elecricity by the hotel (central control). It was a great disappointment for paying a high price for such amenities. Oh yes, ants were found in the toilet table top. This time round the stay was so unpleasant. I felt that Shama did not maintain and upkeep their amenities and everthing seemed so run down.

Very nice serviced apartment. Very big with 2 bedrooms. Air con is cold enough. Will stay again next time