Holiday Inn & Suites Joliet Southwest

Friendly and clean

Glade we found this hotel last minute after the nightmare we previously booked. It was like from night to day. Loved the bonfire area in the back and all the amenities. The staff from The front desk, to the restaurant staff, to the room staff were super friendly.

The bathroom features liquid hand soap and hand lotion bottles that are securely locked to the wall for safety and cleanliness. The toilet is equipped with a lid for convenience. The TV does not have a number input option; instead, users need to scroll through channels. Unfortunately, the couches, both indoors and outdoors, are quite stained and in need of cleaning. They are also uncomfortable. When I inquired about the bonfire, it was promptly turned on. They typically ignite it around 5 PM, though they can start it earlier if a guest requests. There are plenty of seating options and tables available, but the cushions have seen better days, as they are stained and seem worn down from use, and some are even covered in bird droppings. Trash was scattered around the area. I noticed some guests making s'mores, but there were no s'more kits available. The hot tub was briefly in use, but then it was reported as "broken and being drained." The following morning, the hot tub was operational again but had a noticeable mildew smell. The pool room carried a musty odor, and both the hot tub and pool water appeared cloudy. The pool room opens at 6am. Around 10am wet guest towels from the day before were laying all around the pool room. Upon entering our room, we noticed a strange smell reminiscent of hot glue. However, the air conditioning worked exceptionally well. The shower area showed signs of mold. On a positive note, the Burger Theory Restaurant was fantastic—clean and well-maintained. I highly recommend trying the nacho fries! The guacamole packs a spicy punch, and the strawberry lemonade was quite refreshing. Our room included a microwave and refrigerator for added convenience. In the lobby, there are two computers available for guest use. A paid coffee machine is located by the restaurant, while a separate sitting area near the pool entrance features a Bunn coffee machine, offering a variety of coffee flavors. There’s a small table that includes cups and water, with fresh coffee available starting at 6 AM. However, it’s worth noting that napkins were not readily available near the coffee bar. If you need to keep the window drapes together, bringing large binder clips can be helpful, as the drapes do not fully close. The bed was comfortable with a selection of two firm pillows and two soft pillows, though the pillowcases were a bit short. Unfortunately, staff do not operate the outdoor gas fireplace in the mornings for guests who would like to relax by it with their coffee. The property does have outdoor grills available for use. Accessing the elevator beyond the first floor requires a room card. I accidentally left my room cards while heading to the pool, and although the front desk provided a replacement card, the other two became deactivated.

The nicest hotel in the state of Illinois!!! My favorite by far!! The rooms have always been very nice and very clean!!! The lobby is very clean and nice and the front desk clerk, Kadian, was very professional, friendly and always treats me like family!!! I highly recommend this hotel!! You won’t regret it!!!

Check in was great. Nice place in nice area

Matt did a great job checking us in, answering our very mundane questions about the area. Professional and attentive, he made us feel welcome. Staff at the restaurant greeted us warmly as well. An enjoyable visit.