The Resort at Marble Hill

Warning! Do not book here. This place had so much potential but was shortly run into the ground. Last time we were there we were diving, not staying there, and got charged triple what we were a few days before. We were unprepared and gave them what cash we had and told that ridiculous manager she would never see us there again. We frequently ate there and often brought guests along. We were almost always the only patrons there. The kitchen manager was awesome as was the food and wait staff. So sad for them as it apparently shuttered with no warning to them.

Unfortunately, do not stay here. It has taken us a month to not be livid about the experience here, but we must warn others. DO NOT STAY HERE. The remaining staff that are there are terrific, remaining staff are the key words here. Something is fishy about this place and we left after one night. Do not spend your money here. The brewery was CLOSED, the creamery was CLOSED, there is NO farm - when we asked they said the animals had to be 'moved', the dock was in DISREPAIR, the dive shop was minimally staffed and they did not seem to want to be there and really weren't there for long, it too bad because I think the place used to be functional - the rooms were nice but smelled unused. I'm not sure where other reviews saw a garden - there was NO garden. There were only dead planting beds where vegetables had once been. It felt like a bad Scooby Doo adventure. We were so excited about this stay, and came away utterly disappointed. They also lie. A woman by the name of Andrea maybe had been helping us via email as we had made the rez a bit in in advance for our 20th anniversary after doing a ton of research, but there was no Andrea, she had 'left'. The staff whispered - 'we miss her', it was sketchy. We even continued to get emails from the mythical Andrea after we left. Do not stay here. The American friend of the owner was out of his mind, wired and bug eyed, and the whole place felt really not ok. He was supposedly managing the place and said directly to us 'oh, I didn't know anyone was coming today'. One other group checked in later in the day. There were no other guests at the resort. It was really off. You don't go somewhere and find everything closed and minimal staff that look scared and confused. The restaurant closed at 7pm and none of the other parts of the resort were operational. It was really sketchy. Something was up. We lost money, no refund of our deposit which we had put with 'Andrea' for half of our 5 day stay, not even a discussion about it, but it wasn't worth the fight. We travel a lot and are chalking this up to a weird adventure. Wanted to save others from the trouble. It should have been a red flag when other folks on the island in hospitality did not know of this place, its a small island. Stay elsewhere. I just really feel for the remaining staff. Don't believe the website, be warned - The Resort at Marble Hill is either going out of business or fronting for something else. DO NOT STAY HERE.

Marble Hill Resort is a tale of two resorts. Resort A has some of the best people working there. We stayed in a Bungalow room and it was clean, nicely appointed and the view was lovely. Food was excellent throughout. Grounds were clean and well attended to. Diving was excellent. Divemaster Edward was awesome. Samantha, the only concierge we ever saw, went way beyond anything we could expect. As I said, the people were fantastic. We met several couples that we became fast friends. Resort B was weird. First, in January, usually high season, there were only 12 guests in a resort that could support well over a hundred. Weird. Very little on the property was open. 1 restaurant, not 4 as advertised. Creamery closed. Brewery closed. Distillery closed. Bathroom in Main House flooded from the first day we got there and was never attended to. No live music, nature walk was through an overgrown path. Room pool leaked and needed to be refilled nearly daily. Also unheated. No night dive offered. Dive shop closed after morning second dive. Email correspondence was always signed by "Andrea van der Waag", however this person doesn't exist in our experience. Samantha was the head concierge and did a fine job. Did we get our monies worth? Maybe. Will we come back? Depends on whether the owner gets their sh*t together. Depends on which resort survives.