I came here solo for 9 nights. The staff are definitely 5 of 5 - reception, guest services, waiters, bartenders, cleaners, animation team etc everyone are amazing! Honestly the best service I’ve had anywhere in DR and Mexico so far. The hotel itself 3 of 5 so my overall rating is 4 but let’s put it into context. The first room I stayed in (I arrived around 6.30pm) the aircon was so weak you couldn’t even feel it, the shower drain wasn’t working so the bathroom almost flooded, the hair dryer was coming apart, the safe was so old I couldn’t figure out how to use it and I was wondering if I had made a big mistake coming. The next morning before 7am (hello jet lag) I went to reception to ask if they had any other rooms available and if I could view them before switching. This is how I ended up with a room with pool (yes, I paid extra and had almost no regrets). The new room (which was in block 5 as well) was much more modern, including a better aircon unit, modern safety box etc. Definitely better! On the Monday I noticed there was construction noise while I was chilling at my pool and that continued for the weekdays which frankly, was a bit annoying as I had paid for an upgrade and not been told about the ongoing work. The room feels dirty when you look around but what looks like dirt on the floor and skirting boards isn’t (I checked the good old finger test) so it doesn’t feel very put together. The phone line is also down for some reason and some of the plug sockets are barely hanging on to the wall. The pool was cleaned a few times but still had some bugs floating around so I didn’t really swim in it if I’m honest but it was nice to have a place to escape to when everywhere else was super loud. And it was always loud music playing, plus a foam party at the adult area one day for a few hours which also killed the ambience for my own pool. Plus a kid staying upstairs kept throwing things down in the pool (rocks, food etc) and whilst that’s not the hotels fault it affected my experience. The location looks pretty, the pool area is nice and the swing is a nice touch, so is the pond. The beach has a lot of sunloungers and shaded areas. No complaints there (other than the sunlounger doesn’t go all the way down so laying on your stomach is no good). It wasn’t too busy either (only on the weekend) during my stay and there aren’t too many beach vendors to hassle you. Watch out for the coconut guy who tried to charge $15 for one coconut. Ridiculous! The food is a massive let down and the buffet room decor is terrible. The best food I got was in the themed restaurants you book at 9am and I don’t know if it was actually good or if I was just so desperate I thought it was somewhat gourmet. The themed restaurants are also nicely decorated though. The buffet is candidly trash most of the time if you’re European at least. Outside of breakfast (omelettes, eggs and toast / pancakes plus fruit) I wasn’t excited about lunch and if I didn’t have a booking for
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