Jupiter Beach Resort & Spa

This was one of the best hotel experiences I have had in a while and restores my faith in small chain/independent hotels. Stellar oceanfront hotel completely renovated great use of space one of the best hotel beds I’ve experienced in a while! Beach service phenomenal and serene. Check in flawless—I’m not one to call out employees often but Jared at front desk was so welcoming and helpful in every way. Even parking valet was never a wait. I know in season the rate jumps to a price point that makes a Caribbean vacation cheaper but I can’t wait to come back here.

It gives me no great pleasure to write this review, but I feel compelled. I have no complaint with the hotel itself - the rooms were nice, all the line staff I interacted with were lovely, and the experience of staying at the hotel was on par with what I expected. However, my family and I had a billing issue, the (non-)resolution process for which was so abysmal that I will never stay at or recommend this hotel or any other Opal resort again. When I discovered the billing issue I called the resort to correct the error. The person at the front desk transferred me to the billing department with a promise of a call back within a day that never came. A few similar calls later, I requested to speak to Joseph Villa, the resort's Assistant General Manager. We spoke on the phone, and he promised to fix the issue 'that day.' I followed up a few weeks later over email for a status update and received no response. A month after that, I reached out to Justin Earle, the resort's General Manager. He did respond to my email, but placed the burden on my family member to call him to fix their mistake. She called and never received a call back. The stats between November 2024 - March 2025: - 4: the number of months I spent trying to get my issue resolved before giving up - 6: the number of phone calls I made with an empty promise of a call back - 1150: the number of dollars I was charged by mistake - 0: number of times someone apologized At some point this became as much or more about the customer service experience as it had about the initial error. What a truly disappointing experience. I hope no one else ever has to go through the experience I did.

We went to the restaurant Latitudes and just wanted to say I had the most pleasant server named Carol (from Maine). She was so delightful with her infectious smile as she waited on us. We all commented on her positive attitude and true desire to ensure we were all happy with our order. The service was top notch! It was truly a fun experience. I have returned!

Great escape!

Carol was so conscientious and kind! You need to hire more staff like her. As a business owner myself, I can say you are lucky to have her! She has more energy than most people that are younger than her, even my 20 year old kids. Keep her happy and on board! Neil

Carol at the sandbar by the pool was great! Fantastic service. Food was delicious. Had the coconut shrimp and the coating was excellent! And the drinks are great also! The staff was also very accommodating and so helpful with suggestions for things to do. Chris