Courtyard by Marriott King Kamehameha's Kona Beach Hotel

Disappointing Stay at a Marriott Property – Poor Housekeeping & Communication We stayed at the Courtyard King Kamehameha’s Kona Beach Hotel for 3 nights in June 2025, and it was unfortunately the worst hotel experience of our entire Hawaii trip. Despite being a Marriott property, the room was never cleaned during our entire stay. We checked in on June 6 and noticed the coffee machine was broken on the 7th. We assumed housekeeping would handle it—but nothing was cleaned or fixed. When I called the front desk, I was told housekeeping is only available every other day—something that was never mentioned at check-in. By the 8th night, the room was still a mess, the coffee machine still broken, and the shower had flooded the bathroom floor due to poor design. We also noticed a dead bug on the lamp that stayed with us throughout the trip and a malfunctioning AC monitor that made adjusting the temperature impossible. I tried to raise these concerns again when we checked out early on the 9th. The front desk apologized and said they’d follow up with a compensation plan—but it’s now been over a month with no response. That lack of follow-through is shocking from a Marriott. Even the concierge service—outsourced to a third party—was unhelpful. I strongly recommend not booking anything through them. This hotel was not the cheapest, but it was easily the worst value of all the places we stayed across Honolulu, Maui, and Big Island. I expect much better from Marriott and will think twice before booking with them again.

地段不錯，就在海邊🏝️，門口有個游泳池，往前十多米就是大海，海水清澈見底，有專門教浮潛和划船的，周邊有不少超市，ABC store就在門口，不遠有target和safeway

我們來自天津市，非常適合夏天去這裏旅遊，衞生好，房間大