OYO 91127 Hotel 9 @ Kajang Town

Receptionist arrogant

room dusty ,pillow not comfortable not so clean in room

服務差了點

I like

The hotel is convenient and strategic as it’s located in the town centre and there are many eating places and shops nearby within walking distance. The drawback is the lack of parking as it’s crowded with cars, so we need to drive a few rounds then only we can find a parking area nearby the hotel. The bedsheet was stained, the towel was yellowish and the bathroom door was broken. The television in the room was not working and when requesting to change the room from second floor to first floor but was rejected because I booked online. The receptionist might need to be trained in communication skills, for example, to speak more friendly and smile more often to the customers. I selected the hotel as it’s rated 5 in the review but feeling soooooo much disappointed when I checked in the hotel.