Ammades All Suites Beach Hotel - Adults Only

hervorragendes Hotel

I came to this hotel expecting a 5-star experience and a relaxing break from daily life. Unfortunately, it fell far short of that. The most disappointing part was how we were treated by a staff member (Isabella) during breakfast on our final day. My sister, who had been unwell all week and hadn’t been able to eat, finally felt better so had an omelette and we left for a walk on the beach and went to the toilet 🚽 haha and around an hour later she asked to go back for a small dessert (during breakfast hours). I was super happy she she felt better and wanted to have a dessert. 10 minutes after we ordered the dessert, Isabella approached us—in front of other guests and in a loud, inappropriate manner—asking if this is our second time here and that we weren’t allowed to return for breakfast more than once. (We asked if we can pay for the dessert or she wanted us to leave? She said no..) we asked for the hotel manager and of course she didn’t get them.. This was shocking especially since i have been coming to breakfast several times the past few days (having coffee first, then coming again to order an egg.. and sometimes even a third time if I felt like dessert (some people need to leave to use the toilet before they finish breakfast 🤣). and NOTHING about this supposed policy was communicated until our LAST day (not at check-in or written on the menu or anywhere).. The situation was extremely rude and uncalled for. Even if such policy existed, this is not the way to communicate it. While we did receive an apology several times from the operations director afterward (when we went to her AS WELL AS a few hours later after she passed by the kitchen to understand the full story).. and we appreciate that she made sure we knew Isabella’s action was not ok and reassured us that guests ARE allowed to have coffee and breakfast, go for a walk and then come back for dessert (in fact they prefer that compared to guests that sit from 7am to 11am at the same table and just keep ordering). We also got another apology at check-out — so I am sure when I say what happened at breakfast was not ok and the hotel knew and apologized for that. But this whole breakfast interaction left an icky feeling that one shouldn’t feel in a 5 star hotel. Beyond that, I believe the hotel is understaffed. Pool service is painfully slow, and you can tell the waiters are exhausted and overworked. They have to walk long distances just to get you a drink and food, and a few even shared their struggles with us. I felt bad placing orders because it clearly put strain on them. Understandably, some orders were forgotten or took ages to arrive. The waiters themselves were kind—they’re just understaffed/overworked. I write this review fully aware that the hotel has a habit of responding to criticism in reviews in a defensive and passive-aggressive tone. For example, someone else mentioned the food quality in their review and was told, “Sorry our Michelin-starred restaurant isn’t up

Wonderful Stay A really amazing stay, made our stay very special. Staff and service is a standout feature here - always checking in and no task is too much for them. Very much an acquired hotel with lots of fabulous amenities. Would highly recommend - big thank you to Julia and the staff who made our stay really special :)