هوليداي إن إكسبرس كاملوبس باي آيتش جي

Even if every other hotel in Kamloops is sold out, sleep in your car before you book a room here. As a franchise, Holiday Inn corporate cannot help you with issues until after you check out, leaving you at the mercy of a shockingly unprofessional management team. The problems stem directly from the General Manager, Narender, who is completely unfit for the role. False Accusation & Potential Scam: We were falsely accused of smoking and threatened with a $300 fine via an unofficial note. I suspect staff may be smoking in rooms and blaming guests to collect fines, as our room smelled strongly of cigarettes when I returned. Aggressive & Unaccountable Management: When I tried to resolve the issue, the GM was defensive, talked over me, and threatened to cancel our reservation. He later claimed he had "no control" over which housekeepers enter guest rooms, a stunning admission of incompetence. Broken Promises & Breach of Trust: After losing trust in our housekeeper, the front desk assured me twice that she would not service our room again. The very next day, she was the one in our room. This is a massive service failure and breach of trust. Hostile & Untrained Staff: The GM admitted his staff isn't trained to differentiate unburnt and burnt smells, yet used their "suspicion" as a basis for a fine. The housekeeper involved escalated the situation by confronting me with, "What do you have to hide?" This hotel is a liability. The management is inept, the customer service is nonexistent, and the potential for being scammed is high. Avoid this location at all costs.

The hotel was good, however paid $130 extra using *******. The next time I will go directly to the Holiday Inn site.

Asked for a room close to the elevator,got put in a handicap room..not the best looking room quite dark and dingy,one queen bed had a boxspring the other didn’t..not sure what that was about! I didn’t ask for a handicapped room just a room close to the elevator.Usually a great stay as we have been here many times but a little disappointing this time

Way too expensive for what we got. I would never pay that price again. Don’t know why others were paying so much cheaper. Not happy at all.

Just off the highway and conveniently located. Good value. Staff friendly, efficient, and professional.

Paid a premium as needed a hot tub after 9 hr drive. Get there and hot tub and pooled closed with no update on *******. Smallest TV ever seen in a hotel. Switch in room says “always on” so after flipping it power shut off to router so took time to figure out what happened. Checked rate..check in same day was 220 all in. I paid 335 all in. Will never stay there again.