Baymont by Wyndham Kansas City KU Medical Center

(6/1/24)As SOON as we arrived we mistaken the hotel for a poorly maintained apartment complex that hasn’t been updated. When I booked this hotel I went through a 3-party (Trip.com) on the booking it stated the the hotel had a pool and that was 1 of the main reasons I booked the hotel and it’s location, also upon arrival I noticed the pool was closed I was immediately upset. I spoke with hotel representative and advised her that I wanted to cancel my reservation due to false advertisement about the pool NOT being available she advised me that I would have to contact Trip. com since I booked through them. We left, we DID NOT stay at the hotel due to having access to pool and due to hotel conditions (the pictures were NOT updated of how the hotel really looks!)I have contacted Trip.com immediately requesting a refund, they said they have to wait to get confirmation from the hotel. It has now been almost WEEK later and still haven’t received my refund. Trip.com just contacted me back today stating “They haven’t received any response from the hotel” which is very disappointing and frustrating that Trip.com is partnering with a unreliable company! DO NOT book with Trip.com nor Baymont by Wyndham! The hotel location was Baymont by Wyndham Kansas City KU Medical Center! Unfortunately it this review will NOT allow me to submit review without rating.. Zero is my rating !!

Arrived about 7 pm , no buzzer or host at desk . After about 5 or 6 hellos a young ladie came out and got us situated. The room was ok except for a few things = stained towels , remote didnt work , the smoke detector kept beeping every 10 minutes. I went to the desk again and did my hellos to get someone to help. Young lady again and she went to the room with me after stopping one room away to get a remote. We were willing to switch rooms but was rebuffed. When she heard the noise she said she would call maintenance........no show . I was able to get the chirping to stop for a short while . I wanted to **** it out of the cieling . It was driving me crazy. Asked for a noon check out and was refused check pics