Hotel Radium Palace

Wer postrussischen Charm mag ist hier richtig. Interessant ist der "Wellnesbereich". Öffnet um 15:45 bis 21:00 Uhr (Abendessen bis 19:30) Sauna für 6 Personen mit Aufgussverbot, auch nur 6 Liegen und Handyverbot im gesamten Bereich, keinerlei Getränke zu kaufen auch keine Becher oder Trinkbrunnen, statt Hand-oder Badetücher gibt es Leintücher. Bis auf wenige Ausnahmen merkt man dem Personal die "Freude" am Job an. Organisatorisch nicht am Puls der Zeit: 1 Karte fürs Zimmer, 1 Karte für Wellnesbereich getrennt für "Er" und "Sie" und ein Papierpass für Speisen und Getränke. Positiv waren Speisen und Getränke.

Everything was of poor quality since before my arrival. Communication was very poor, complicated , it took me 5emails, 3 phone calls and chats in WhatsApp to get few appointments booked! The hotel itself is very old, no AC on all floors except for the fifth floor. The ACs on the fifth floor are old and barely working. I was charged different price for the same coffee, lady at the bar seems to never smile, always grumpy. Some staff are nice and helpful , but some are very rude and shouldn’t work in hospitality field as they are clearly hating their job and the people in general. Such is the lady at the restaurant who refused to provide me with cutleries and didn’t care to prepare the table for the breakfast because I had no “card”. I told her I have breakfast paid and will bring you the card after the breakfast since I had no much time left before my next treatment (I didn’t get the card for breakfast at the reception during check in). She didn’t care to check the guest list or do anything to resolve the incident, which is her job. But what really surprised me is the rudeness of Mrs Monica at the basement level who is working with patients and is supposed to help them , not being rude the way she is. She doesn’t know what politeness and good customer service mean. Aggressive, she showed me out because I didn’t speak Czech language and she couldn’t understand me!!!! And when I asked her where is the “koupel” which is a Czech word, she still showed me out and didn’t care to help / understand me. This is not just a hotel, this is a rehabilitation center , which needs to provide an extra care for the patients. Instead, they never seem to surprise with the worst service and bad manners. Also, the location for the treatments are marked differently from those on the rooms, which is very confusing since I don’t speak Czech. Careless receptionist said no one had any issues with it before and smiled at me sarcastically, thanks for helping 👍🏻😂 Renting a room on Airbnb will be definitely a much more pleasant experience. Objectively, the worst experience and wasted time and money.

We live nearby, across the border in Germany - and were curious to experience this hotel, which is one of the largest hotels offering spa treatments etc. in this historical 'spa triangle' of north-western Czech republic. We chose one of the higher-end rooms since we heard that this would mean having your meals in a special smaller, higher-quality restaurant (the 'blue saloon'). The room was huge - very clean and comfortable - although it didn't have a shower (?!), which we found strange, given that the facility had a major overhaul not so long ago. As some other reviews suggested, the impression we had was of a 'sanatorium-hotel' - i.e. the majority of guests staying there at the time were there for the various treatments and to avail of the famous (but medically unproven) 'radon baths'. We were curious about that aspect - but were mainly interested in spending a relaxing few days in a nice hotel, with nice surroundings. Which was certainly an issue - Jachymov turned out to be a rather run-down and shabby small town, with absolutely nothing else interesting to offer. We ended up going on day trips to nearby Carlsbad (beautiful old Europe style - plenty of great hotels - the fantastic GRAND HOTEL PUPP, similarly priced as the RADIUM PALACE - will definitely be our choice next time) and into the hills of Western Bohemia. - Not to forget however: by far the best experience at the RADIUM PALACE was the food; as predicted by friends, the meals, including service and atmosphere, in the BLUE SALOON were excellent, we really enjoyed that part.