إيليت ستادسهوتليت كارلستاد، هوتل آند سبا

I wanted to like this place, but well ... We were greeted by really nice people in the lobby, but that's where the positives ended. Firstly, the room we were given had an overwhelming smell reminiscent of an old people's home. On top of that, it was equipped with a toilet and chairs clearly intended for elderly guests or those with mobility issues. This was neither requested nor appropriate, and certainly not in line with the experience one would expect from a romantic spa hotel. I think there might be some nicer rooms somewhere else in the hotel, but the one we got - and I am trying not to exaggerate here, is one of the worst I have stayed in, in Scandinavia. Worse still, we discovered something quite unhygienic and frankly disgusting in the bathroom next to the sink (see pictures). This should of course never happen in any hotel room, let alone in a setting that advertises itself as high-end. We had also looked forward to using the spa facilities, but were surprised to find that we were unable to access them. No one had informed us that the spa had to be booked in advance, either at the time of booking or at check-in. When we tried instead to use the rooftop pool, we were sent back and forth between four different places to get towels by multiple staff members - no one followed us, or just got us towels. Ultimately we ended up in the spa to get towels, where we were turned away at with a rather dismissive “no you can’t get towels here”.

This was a lovely hotel to stay at and the rooftop pool and under hotel parking were a real treat. The hotel is well located for the city centre and the (really excellent) Varmlands museum. One point to note is that it's worth checking what rooms are available to you if travelling with a child, as some rooms are not available if you have a baby.

Old hotel with charm and newly renovated rooms and premises. Unfortunately, missing attention to HSE in rooms, hallways and access to other facilities. Shower in bathtub, slippery & no handles. Demi glass divider no marked edges. 12 cm hight difference between room & bath, not marked. Winding hallways difficult to walk with crutches or support or if reduced eyesight. Steps to outdoor restaurant with non functional rail. The pool bar needs to be HSE assessed fully! Asked to speak to MOD but they didn’t have one! Amazing. Insurance claims could be looming!

The Elite Hotel in Karlstad is impressive in its location ,architecture and customer service . We were welcomed in reception where everything thing was explained to us in a very relaxed manner which was the general vibe throughout our short stay . Despite the hotel kitchen being very busy we were offered a table inside the bar which suited us as it was very warm outside . I chose a mains of plaice with boiled potatoes and my partner chose the shrimp salad both of which were very flavoursome .We shared a small cheese plate for dessert with a delicious white wine . Our bedroom though small was comfortable and very reasonably priced . We had breakfast in a large dinning room which would be better described as a breakfast banquet offering a variety of dishes enough to satisfy everyone’s breakfast desires .A great start to any travellers day ! We only stayed the one night due to a prior travel commitment elsewhere but it is definitely a hotel I would return to if back in the area . A big thanks to all the team in The Elite Hotel ,Karlstad .

Hockey weekend Good value for money and great location! Friendly staff and nice breakfast

Checking in was fast and easy—staff torally prepared. It’s at the heart of an old Swedish town so parking was a couple blocks away at the public library pay lot. Inexpensive, easy and there was plenty of short term parking in front of the hotel for check in. Our stay was short.