The Vivaan Hotel & Resorts Karnal

Room was suffocating and mattress was pathetic, extremely unfortunate. Food was good though. They should work on mattress quality and bed sheets

Nice property and location is awesome. Staff is also supportive, breakfast with good varieties of items.

The room has one big large window which normally would have offered some view of outside. Alas all it could offer was an array of scaffolding and tarpaulin! Under complete darkness. A permanent facility has been created with temporary material . We feel completely caged . Moreover loud music complete with Dhol and drums disturbed us major part of night - till 02:00 AM! The commode flush button was so hard the both of us had to push it with all our strength to make it work . It was a real horrible experience. I gave a written feedback. I got a call from their GM Mr. Behl . But it was all “ motherhood” statements- we will find out the reason and take action against the persons) responsible etc. etc. I am sure , if you are serious to correct the situation , all it takes is 6 hours maximum in such conditions- no out station investigations are required . But that’s it . The GM went through his paces .

Excellent food & service , Mr.Ramesh kumar served so kindly , very good server. Tried butter chicken & chicken biryani excellent taste.One of the best place on Punjab highway to have full meal veg & non veg.Family atmosphere and no over crowded.

The rooms were not well maintained and the mattresses are not comfortable there was no water bottles in the room

It looks amazing and luxurious from outside. But that is where it ends. I was booked for 4 nights and had paid for all three meals. I was told that i was given an upgrade in the room but I do not consider it as an upgrade. It was a very dark room. There was some construction going on towards the back of the hotel so there was no natural light in the room at all (i mean it- completely dark) even when it was a sunny day and i opened the curtains. There was a fixed menu for lunch and dinner including paneer and veg dishes with dal-rice and we were asked to choose from this menu only for all the meals. We had to request if we could choose one item from the ala carte as we were not big eaters and only wanted a curry and roti. Although they accommodated this for two meals, it felt like a big deal and we felt uncomfortable asking for it. I have stayed at various 3, 4 and 5 star hotels in different cities of India. Anytime i have ordered evening tea, they have always served with biscuits even without asking. This was the only place where we had to ask and we were charged for the biscuits they gave. Considering this is located on the highway, the hotel does not have any facilities for transport for the hotel guests who have not arrived by car. I was happy to pay for it but the only one service they had was charging extortionate amount. There was no uber facility in the area. I really think the hotel should consider offering this to the customers. I would however say that the staff were polite, pleasant and wanting to help but still quite restricted in what they could offer. I decided to leave a night earlier than planned. But I believe I paid huge amount for the area and the facilities they had to offer.