Malabar Ocean Front Resort and Spa, Bekal

This review is not about the actual resort, but the appalling customer service when trying to cancel. I booked on 9 Sept (for a booking in March) but realised that we needed to cancel - which I tried to do on 12 September. I never received a response to various emails (and even telephone call. Luckily, I had book some of my holiday with an Indian agent who contacted Malabar on my behalf. She was assured that I would get a refund. I have sent tMalabar my AMEX details and my own personal bank details, but always the same response that they were unable to process - which is utter rubbish. I eventually had to contact AMEX who have now refunded my money (this was eventually refunded in November). Please be aware before you pay as you will never get a refund if you decide to cancel - even well though well within their 30 day terms and conditions. Truly the worse customer service I have every had. Such a waste of my time and effort!!

Very good experience considering the spacious rooms, cleanliness and the staff Bindu & Abhijit were excellently hosp

Good place, nice view from sea view rooms. Food is very good. Very good service. My family is having an amazing time......

Had a good experience at the spa. Mrs Bindu gave a great rejuvenating kerala massage. It was the best. Will definitely come back again for the spa.

It was great experience with the location being on the beach. The staff is extremely warm , right from the front desk, restaurant staff, security and house keeping. They took care of our every small detail

We had a great stay at this resort, despite the heavy rains. The staff was very courteous and helpful. And would respond quickly to any requests. The property location at the ocean front was the best part. The accommodations were well kept and clean. The restaurant staff was very good and accommodating and even made food for us beyond the menu. Im also glad I chose to book a massage appointment with the in-house spa. My masseuse Bindu was amazing and very respectful. It was my first time having an Ayurvedic massage and it was a wonderful experience. All in all it was a wonderful stay and would definitely recommend this property.