Neptune Pwani Beach Resort & Spa Zanzibar - All Inclusive

Food, resort and room and swimming pools re really perfect.

I hesitated to write a review for a long time, but finally I have to write it. The hotel is quite nice, the staff is also okay. The food was not much for a 5 star hotel, Cocktails at the bars were quite good, although the best were by the pool. Now to my big experience. In the bathroom above the sink there are lamps, the first day I thought they were putting rice in the lights because of the humidity, but then I found out that it was moving and that they were bugs. We went to the reception and asked them to solve it somehow. The gentleman came and made a cone out of paper and poured the bugs in there, but it didn't work very well and we now had bugs everywhere, even in our toothbrushes. Everyone can imagine when bugs are marching in your hygiene items. A big argument broke out and I refused to return to that room. Finally, the hotel manager came and offered us a room change. A visit to the room convinced me that this room was not free of bugs either and the lamp in the bathroom was broken. There was a big argument that there was no room available, but in the end it was, because a guest with suitcases at the reception is not good for the hotel. Please, everyone who stays here, especially check the bathrooms and don't think like me that there is rice in the light. I was told that it was normal. It didn't seem like I was sharing my bathroom with bugs in a 5-star hotel. Blanka Leva

We are so happy to be at this hotel and so grateful about services here and especially Allen with his natural smile and kindness, good cocktail maker, but also the food was great and the room so confortable and kept clean all days. Thank you so much