Diamonds Mapenzi Beach

The staff is praised for exceptional friendliness and professionalism. The accommodation provides various entertaining activities, spacious ocean-view apartments, and a beautiful location close to the beach and restaurants.

Very nice hotel, great food, clean rooms, so peaceful and helful people, especially Harieth! Thank you so much girl! Zdecydowanie polecamy, szczególnie rodzinom z dziećmi! Doskonałe miejsce do wypoczynku! Codzienne atrakcje zapewnione.

The PR and communications team have done a wonderful job profiling the hotel however the reality on the ground is quite different; the staff are lovely but could do with a bit more professional training; the meals are not exciting and once you stay a day longer it starts to taste bland and less than predictable. The rooms need a touch-up especially in the bathrooms where the tiles get slippery and sinks are too shallow; watch out for the tap water which shouldn’t be consumed at all so you are dependant on bottled water which you may have to keep asking for(treat the tap water so that guests can brush their teeth) Notable strangeness is the number of stairs you meet when accessing literally every part of the resort so if you have mobility challenges this is not the place for you (ramps and inclusive facilities are lacking…the check-in process is interesting and like no where else coz you an information overload from an exuberant staff member and then the checkout process is a puzzle…I didn’t feel like coming back when i was done. Spare a thought for the front line staff who help with luggage, they hoist it to the reception when you check in and then double back to take the same luggage to your room. The same process plays out when checking out, your luggage needs to be in eye view of the front desk when you clearing your bill ( note that the reception is located in the heart of the hotel which is quite inconvenient for guests- I suggest a location change to make it accessible and more user friendly You get new information thrown at you the moment you have checked in, for instance the daily charge of infrastructure fee and the fact that all the power sockets in the room are 2 pin so you have to borrow a top plug from the reception at a fee of $10…plan you excursions in advance coz there are some sneaky persons waiting to fleece you…some staff are disengaged and will want to make a quick buck on the side so just have local currency handy so that you don’t have to exchange your foreign currency, book you tour activity like diving and all in advance with a professional guide