مستخدم نزيل
9 يوليو 2025
In a world seemingly taken over by AI, robots and automated phone systems, thank-you, Melia, for proving that proper customer service still exists. Having stayed at a Melia before (Tenerife), we always knew that come our Honeymoon, it would be worth a look. We spent an incredible week on Safari in Tanzania before travelling to Zanzibar. Unfortunately, whilst we made it, our luggage did not. Stressed, concerned & frustrated, our honeymoon was, at this point, far from our dream. Thankfully, the Team at Melia Zanzibar, who understood our situation, went above & beyond to ensure the comfort of our stay, and to chase our luggage to overcome a problem outside of their control. A special shout out to Ali & the team made every effort to keep us happy, including a made-up room of balloons, a welcoming package, a fabulous dinner at The Jetty restaurant (a must try!). The hotel is spotless, the room was clean, and the showers were probably the best I’ve come across in any hotel. Without a doubt, a 5-start option, highly recommended. Thank-you, Melia Zanzibar!
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