هوتل ريو بالاس زانزيبار - عامامل جميع الخدمات

Nice hotel just not much to do in evening

Excellent staff and clean facilities! Made our stay in Zanzibar a dream!

Personnel accueillant, hôtel situé sur une belle plage mais pas de restaurants, boutiques autour. Souvent des coupures d’électricité dans la journée.

挺不錯的 非常好

My wife and I stayed her for a week last month, and unfortunately the hotel didn’t in any way meet the expectations of a 5* resort. There are some redeeming features, but this is in no way comparable to a typical 5* hotel and not in line with the service, facilities or luxuries you would get in Europe, Caribbean, Mexico etc. The major issue was the food. Firstly, this resort does not have any a la carte options for breakfast or lunch, so you are resigned to one buffet restaurant which has largely the same menu every day. I would expect an a la carte option for every meal at a 5* resort. There are three “speciality” restaurants that offer a la carte in the evenings, if you are lucky enough to get a booking. Unfortunately, 2 of the 3 a la carte restaurants offer no vegetarian food and the offering in the third option is poor. My wife, who is a vegetarian, had some disgraceful meals for a 5* result. Two pictures are attached – one of her main course that consisted of potato wedges and grilled carrots, the second where the starter (the only option on the menu) was simply reduced to one item from the three that I had as a meat eater. No attempt to adapt what was available for a vegetarian, a 5* hotel just thinks it is acceptable to take away two-thirds of the dish. So essentially, a vegetarian has to eat every meal at the buffet restaurant to have some veggie options. We complained about this on our penultimate day, and the Manager spoke to one of the restaurants about preparing something specially for my wife for her final meal. Having since contacted Riu having returned to the UK about this issue, their response has been that it is our fault for not complaining earlier as they would have done something about it. But nobody in the restaurants, when asking for vegetarian food, told us that we should speak to someone or that it is expected of guests to raise a complaint if they simply want vegetarian. It is not asked at check-in either. The lack of accountability here really angers me, and the customer service team after we have returned have wiped their hands of the issue. The above is aligned to the seemingly lack of training of their staff. The staff are LOVELY, as everyone has commented on and they are always smiley and lots of them around. But they are not well trained. You could ask one server at the bar for a particular cocktail and they would say they don’t offer it, simply because that server hasn’t heard of it before. But then you ask someone else, or go and order directly at the bar, and the bar staff are happy to make it and know what it is. The answer from staff is never “let me go check” or “I’m not sure, I’ll ask my manager”. They simply say “no”. The pool area and beach are great, and the resort is generally clean. It is a relaxing place to spend some time. Our room in the main was OK, but we had two separate issues – one an ant infestation that needed to be sorted, and then one where our hot water didn’t work and maintenance

This hotel blew us away! From start to finish we had a wonderful stay at Riu Palace Zanzibar. The hotel is beautifully designed, the rooms superb. And the people that work there, every single one of them, we can’t praise them enough for their warm hospitality and service. The food in the buffet, and all the restaurants are delicious. They don’t hold back on food or drinks. For us this was the perfect holiday, we booked our excursions through the hotel, otherwise we enjoyed the pool and hotel beach. The pool aerobics was a fun way to start the day, and ending with a nice show at Ginger bar. If you are going to Zanzibar RIU is the way to go!