Azao Resort & Spa

Loved every day spent there! Beautiful place, efficient and lovely customer service. Their house keeping is like no other. My experience at Azao Resort is one for the books! I highly recommend staying there

The value and experience per price paid is unmatched. Our room as facing the ocean. We were sleeping with the sound of waves and it was fantastic. In one of the evenings the electricity was cutting off - the restaurant had us placed on the artificial beach, with live music, eating under the stars. I think that the hotel can do better buy giving written offers for the spa to the groups. I really wanted to do it but there were no prices and I didn't feel like haggling for an experience that is supposed to relax me. Every evening we had some form of entertainment. Apparently all the other hotels in the area have the same entertainment. Now, the music was a bit too loud for my taste and was clashing with the dinner experience. However, the entertainment was unique and african and it's worth the shot. At the entrance of the hotel there is a tour agency representative. We will definitely use them next time. The prices were quite reasonable. What I really loved during our stay was - we had our own hot water heater and we did have hot water whenever we want. The internet was with a truly good signal everywhere on the property so technically you can watch the sea from the wood cabin and surf the internet. I did ask the front desk for assistance with every little thing I needed - the kids channel not working, wanting additional sugar and milk, wanting room service, or a separate cot for the baby. The front desk were cordial and quick to assist. I absolutely loved that. The absolute jewel of this hotel is: we had our own tiny house meters from the ocean and we were sleeping and waking up with the waves, while in a nicely cold with the AC room. At night the pools were not closed. So when it was not hot hot hot we could play a little in the pool with my child and he absolutely loved it. Also, it may seem like a little thing - but one of the evenings they made a tiramisu. I love tiramisu. I am a tiramisu connoisseur and that was one delectably prepared tiramisu.

Worst experience ever, upon arrival at Azao Resort on the first night, we were placed in an old room that seemed either under renovation or unused. It had a terrible smell, and there were no towels or gowns available. When we raised our concerns, we were assured it would be addressed the next day, but we struggled to get a good night’s sleep, having to run the air conditioning at maximum to mitigate the odor. The following day, we were moved to a better room, but our experience was already marred. The dining experience was just as bad, to make matters worse, the hotel was not prepared for our arrival regarding meals. We arrived just after 9 PM, only to find that dinner service had ended, and there was no food available for us. We were offered leftovers, and I, in particular, only received rice. The hotel did not cater to my vegan diet, and when I requested a simple vegetable dish, I was informed that you hadn’t communicated my dietary needs. I was even told that if I wasn’t happy, I could move to another hotel. As a result, I went without proper nutrition during our stay, which is unacceptable for a holiday. My friend and I booked a full package massage on our last day at the resort, and it turned out to be a huge disappointment. I was completely baffled by what the older lady was doing—she was rubbing my body so quickly, it felt like she was in a rush. At one point, she even laid her body on mine while aggressively rubbing me. It didn’t feel like a massage; it felt more like torture. It was such a waste of money and a really upsetting experience.