Mandara Rosen Yala, Kataragama

Our recent stay at Mandara Rosen Yala was a genuinely pleasant experience. The hotel's commitment to cleanliness was evident, and the staff were consistently helpful, making our visit thoroughly enjoyable. Breakfast each morning provided a good start to the day, while the dinner buffet was particularly impressive, offering a fabulous spread that was a highlight of our evenings. The hotel's serene atmosphere allowed us to relax and recharge, which was much appreciated after exploring the local area. We felt welcomed and valued as guests throughout our stay, thanks to the attentive service. If our travels bring us back to Kataragama, Mandara Rosen Yala will certainly be our hotel of choice once more. It's an establishment that promises comfort and excellent dining experiences.

Our first room smelled of stale urine as soon as we entered. Also did not look clean. Immediately asked to move room. Reception said they would sort it. Next we knew 2 mangers and 2 cleaners came to try and clean the room. When we said no we wanted to move manager got a bit hostile. We insisted and moved room. Next room smelled better but on our first night was not clean. Food was poor and as hotel was empty only a very limited set menu was provided. Only positive was the pool man who was always friendly, efficient and kept the pool amazing. Also perhaps the owner/ manager should leave the restaurant, where staff are required to wait on him, and manage his hotel!

Our stay was exceptional! The food was exquisite, with diverse, flavorful dishes. The rooms were spacious, spotless, and comfortable. The ambience was serene and luxurious, perfect for relaxation. The staff were incredibly friendly and attentive, making the experience even more enjoyable. Highly recommend this hotel for a memorable and delightful stay! ⭐⭐⭐⭐⭐ (5/5)

Shocking room - filthy and dated. Old rusty bathroom with shower door unable to close. Dead bugs everywhere. Dirty towels. Management sent in cleaning to resolve but room is far from acceptable. Buffet dinner adequate but not good. Service poor

The property looked good but very poorly managed. We went as a family and had a bad experience.Lack of customer service, the staff is very rude!!! The rooms were not set up before giving you another guest. No towels, The water kettle not cleaned , no coffee or tea and No blankets were provided. Even upon requesting blankets the staff did not bother to provide. Also , if you are travelling with young kids please watch them constantly, some of the bell boys were behaving inappropriately with my daughter right in front of the family!!!! . This is not something which can be tolerated and my daughter felt very uncomfortable and unsafe. Thankfully we just spent one night and checked out early morning. I would NOT recommend staying here.

This was one of the worst hotel experiences I’ve ever had. The room itself was dirty—stained bed sheets, no duvet - just a thin sheet, plugs falling off the walls with exposed wiring, clumps of dust and towels that were old and fraying at the edges. There wasn’t even a bottle of water in the room. The worst part? They gave us a room that was already occupied by another guest. Imagine walking into what you think is your room, only to find someone else already there. It was deeply embarrassing and unsettling, and yet there was no apology from the staff. To add to the frustration, when I asked for a spare room key as I was sharing a room with a family member, receptionist told me she’d already given one to the other guest and when I explained that I needed my own as I had a few plans on my own, she rolled her eyes before finally handing over a card—begrudgingly. The corridors were pitch black, with no lighting whatsoever, making it dangerous to walk through. Worse still, the only way to get to the first floor was via an open staircase. When it rained, the floor became slippery, and with no warning signs, it was a complete hazard. The entire experience felt unsafe, unprofessional, and deeply unpleasant. The standards of this hotel had gone downhill significantly.