Hilton Garden Inn Houston West Katy

適合出差。

The AC went out in the middle of the night, the room was very hot. I called front desk and they were not very helpful. I stopped by this morning on my way checking out and it was even worse, they did not even care.

Setup: Over 60 y/o Hilton Diamond member. Stayed here 7-10MAR. Evan was excellent on day one. At the end of day 2 with dinner in hand, the missus and I went up to our room; keypad didn't work. After two trips downstairs, the nice girl at the desk came up with a master key, which also didn't work. It so happens that this occurred with another room the night before. She made a call to someone who said they were in bed and not assisting. Here's where it gets good: she brought up a huge bar for sliding under the door to open from inside, but unsure how to use it. So I went at it. 30 minutes later she suggested that we stay in another room without our things overnight. Bear in mind that my wife was sitting at the end of the hall with all our food this whole time ("Can you eat your dinner in the lobby?" Whaaaat?) and we had just done three cross country races over the weekend. My wife suggested calling either a locksmith or the fire dept (my old job). About 10 minutes after that I got the door open with the tool. So about 45 minutes of me laying on the floor and maneuvering, the only reason we got in was I was able to open the door. The best part? The next morning the totally unapologetic manager offered us a whopping 10k Hilton points, after making some crap excuse that our Diamond breakfast voucher was only 10 bucks here instead of 15 (which we'd already used two mornings without anyone saying a word). 19 years at Hiltons on three continents and I have no idea how this has a Hilton name on it. There are a ton of better hotels literally within 1/2 mile of here.