Aloft Katy Mills

The lady at the front desk was rude and would not assist me with my reservation problem. I asked for the manager she said there isn't one on the property. Then a few minutes later when she needed a manager , she simply walked in the back room and walked out with the manager. Both were not helpful in resolving my problem and offered no assistance she then proceeded to tell me I had ten minutes to get my things out of the room. Customer service at its worst. The breakfast was not served at all not even coffee. Very unprofessional and disrespectful who ever is in charge of hiring the staff and training them has failed miserably.

Very nice hotel

The room was clean and quiet, which I really liked. Everything was good except that there was no body wash or soap when I tried to take a shower before checking out, so I had to use shampoo instead.

The hotel doesn’t have any breakfast as stated the wall on your way to the room is black

The front desk agent was personable and spoke everytime he seen me in the lobby...very energetic guy

Todo estuvo muy bien referente al proceso de llegada, muy bonito todo. Lo único que no me gustó fue la limpieza del cuarto. Tres días y en estos tres días no pasaron a la habitación y colocaron toallas y no recogieron la basura.