Kings' Valley Medical & Spa Hotel

Great for families. Amazing SPA. Good food.

The hotel was perfect

Excellent pools, the outdoors semi-Olympics pool allows good swimmers to enjoy swimming and sun tanning at the same time. Breakfast is unbeatable, numerous choices and good quality.

Pros: - cocktails at the bar - evening buffet (many options / changed every day) - spa relatively good - kids club - good beds - swimming pool rules disregarded by all guests which allowed us to swim everywhere with our 3yo (could be a cons for anyone willing to swim) Cons: - not a 5 stars (service by mostly inexperienced and very young people) - upselling for everything (several spa activities like salt room or hamman for additional price, water not replenished once a day in the room, etc.) - price of - spa not well maintained (steam room with falling tiles - not fixed) - utterly useless lifeguards - spent 3 days on their phones without keeping an eye on the swimmers - no slide or fun stuff for kids in the swimming pool areas

Beautiful room, spa facilities, food buffets, amenities, friendly staff

This nicely designed restaurant features a traditional style and offers a variety of dishes, primarily focusing on Bulgarian and other regional cuisines. The main courses are generally good, especially the shashlik, which boasts tender, marinated meat that remains soft and delicate after grilling. However, there was a significant issue with the quality of the olive oil used by the kitchen in the salads during our two visits. The oil tasted stale—greasy, waxy, and off-putting—lacking the fresh, peppery, and fruity notes of high-quality olive oil, which rendered the salads virtually inedible. Even an amateur chef should check the quality of their ingredients daily, let alone the underworked “professional” chefs which Sofra claims to employ. Despite bringing this to the attention of the waiter, we were met with complete indifference. Even with only ten guests in the restaurant, there was no acknowledgment of our complaint, no apology, nobody from the kitchen came to speak to us and there was no offer to replace the salads. The chefs were not busy at all and preferred to spend their time chatting with the waitresses rather than walk the 20 metres from the kitchen to our table to address our complaint. It is very disappointing to see customers treated this way and given this experience, I will not be wasting 400 lv. at Sofra, Kings Valley Hotel in the future.