Cliff at Lyons

Wonderful environment. We love the peace and spaciousness of the estate. It has a wonderful feel. Lovely bathroom and the mill restaurant does a great evening meal and Sunday lunch. Breakfast is extremely high quality, substantial and given with great service. Excellent spa experience.

Overall the CLIFF was a fabulous experience. Beautiful rooms, beautiful food and very kind staff. We also received a spa treatment which was lovely. Overall I would recommend but it was pricey for the level of service received. We felt as though we were forgotten about all weekend. On the first night after dinner we were sitting in the lounge upstairs and I asked the barman twice for a glass of water. He could’ve just poured it then and there within 1 minute and he said both times he would drop it down but he didn’t, even after I went up the second time. I had emailed a week in advance to request a dessert plate for my aunts birthday. This was forgotten about at the dinner we had both nights and never arrived. I didn’t complain on front of my aunt and I do note that a bottle of Prosecco was in the room on arrival which was a nice touch but my aunt does not drink hence why I asked for the dessert plate. When we came down from our spa treatment, we were again totally forgotten about, weren’t offered sorbet or tea etc whilst people who came down after us were. I ended up 15 minutes after repeatedly trying to make eye contact with someone grabbing their attention and asking for sorbet. The lady did say they were very busy etc and apologised and was very kind however it was the general theme of the weekend. We weren’t given a turn down service on the Friday but were offered it on Saturday in the middle of getting ready to go for dinner which was a strange time. Finally the shampoo and conditioner in the room stuck my hair together and made my aunts very greasy and we could not wash it out. I appreciate it’s a “natural product” but products like that are going to damage a guests hair. I had to go to Superdrug and purchase a clarifying shampoo on my way home to wash the Cliff shampoo out of my hair. Whilst we had a lovely weekend, for the price of €1,100 plus another €160 for dinner on the first night, I would expect better service and not to be forgotten about all weekend and for good quality bathroom products.

The restaurant food was lovely , as were the grounds of the hotel but the bedroom decor was awful. The room was a lily pond room situated in an old house. It was an apartment style set up& we could hear guests above us clearly, even to the point that we could hear someone snore all night. The decor of the room was awful, it was dark and depressing. The bathroom window and blind was broken. There was a scent being filtered in the hall which was lovely but the room did not smell good (explaining why the scent was in the hall) Certain areas were also dilapidated looking , like the reception area and entry to the pub/oratory.

First off I have to say we didn't actually get to stay there. This review is a warning. I'd wanted to experience Lyons and booked in for a night with the dinner included package. A bereavement forced us to cancel at short notice, 2 days before. Was told that as cancellation was within the week the fee would be forfeit. The only flexibility offering was to re-schedule, not at the original price, but at the booking price of the new day. The re-schedule options were now into summer season, considerably more expensive so we couldn't afford to. Suggested even a lunch voucher for the Mill to offset our loss, but was told it didn't work like that and the two work separately (even though dinner there was part of package). So be very aware of there cancellation policy. There is no flexibility. The experience has tainted my wish to visit Lyons now, and will try someone else next time I have the chance. It's a shame, but in the end occupancy and revenue mattered most to them.

2 night stay which was first class , it’s an old mill with a series of refurbished buildings offering accommodation, ours had a period feel and was well appointed. A consideration would be the short walk to reception or for food and drink . Breakfast was 1st class while the evening meal was too rich for us with nothing plain on offer .. all told we enjoyed our stay and would hope to return at some stage

Lovely Sunday night stay in mid January as a couple and loved it so much I went back in February with a friend for a Wednesday night special. I’ve stayed here a few times over the years and never got round to writing a review. If you want a relaxing high quality break this is the place. Wonderful setting, lovely rooms and great staff. The Mill restaurant is excellent for dinner though not as good for lunch. Perhaps more casual dishes might work for those who want a bit more than the pantry. Love the spa - had a fabulous massage in January genuinely one of the best back massages I have ever had, incredible staff and the relaxation room is a lovely setting. Service can be very slow in the bar is my only gripe. Each occasion have had to go and search out staff. However, the bar is so cosy and the fire is such a draw. Absolute haven and will return ASAP!