Grėjaus Namas

The room I stayed was small, somewhat stuffy, in the last floor, with a roof window with quite funny demand to close it when leaving. I found it opened and did not close – too high to reach it. To carry luggage one has to maneuvre quite a number of steps. Though small, the room was clean enough, so was bathroom, though the latter would need some upgrading. Another thing – the shower is neither a shower nor a bathtub. Too small for a bathtub and too high to comfortably climb in. Even though they state that the hotel has its parking, it is so small that it was not possible to find free place, so I had to leave my car some distance away in a public parking. Restaurant is fine, on the expensive side, though food is nothing very special except for their signature cucumber ice cream. Generally, service is the last thing I pay attention when at a hotel, though it is additional bonus when service is nice. I do not even know how to evaluate service at Grejaus namas, because there were two different ladies at the check in counter. One was attentive, smiley if a bit flustered and not always efficient, another one totally ignoring her surroundings, absolutely engrossed in her phone. Total crack down of the service was noticeable during breakfast. They accept bustour groups and are obviously not prepared to supply breakfast for such number of people at a time. I was almost sorry for the flustered lady when coffee machine broke and, additionally there was not enough clean cups.

We do not recommend this restaurant with horrible food and unprofessional personnel. We were waiting for the meal for over an hour while the promise was 25 minutes. Worst of all was the fish which was oversalted and was uneatable. Personnel salved the problem unprofessionally. An apology and 1,5 euro discount is not so much of help when you pay big amount for horrible disgusting fish which was one of the most expensive main courses in the menu and also we felt sick afterwards. New food should have been offered or the money back. I wonder if the owner reads these feedbacks? We see more unhappy customers writing about their bad experience at Grejaus Namas restaurant. We made mistake not reading reviews before choosing it. We visited Kedainiai to see old town, to have a pleasant meal. We came in to this restaurant because we saw a cosy and welcoming inner courtyard, a lesson again - don't judge the dog by its hair.