Castle Green Hotel in Kendal, BW Premier Collection

I'm originally from Kendal, but now live overseas. I stayed here to visit family locally and thought I'd treat myself to a nice hotel after not being back for several years. This place was NOT a treat. On checking in, the reception staff member asked me to pay for my stay (obviously I'd already prepaid on trip.com). When I pointed this out, she became quite rude. We were put in the room right next to the office, and we could hear the staff chatting at all hours. The noise in the corridor from other guests woke us up several times during the night (despite the "Quiet" signage). There was a fire alarm at 6am the next morning. Everyone had to evacuate for a good 45 mins in the rain while we waited for the fire brigade...not even an offer of a free breakfast or coffee or anything afterwards. There's no air con in the rooms, they're really small, the bathroom is tiny and there's not a lot of room to put your stuff. The à la carte restaurant is overpriced and the food was under/overcooked (how can you not know how to cook a potato?). Personally I'd not recommend this hotel when there's a Premier Inn in town...

沒有電梯，安排的房間要把行李抬上去，太不方便了，環境可以，但是帶長者得最好不選，十分不方便

Best trip ever and the stay was amazing, they have provided us with the upgrade too