Premier Inn Kendal Central

This review is for the hotels restaurant and not for the hotel. I visited the hotels on site restaurant (Wakefield Arms) this evening, 2nd July 25 at 6pm and was asked if I had a reservation to which I said no. The female behind the bar then said that it would be 8pm at the earliest before I could have a table. I looked around and question her as to why, as I was the only customer in the restaurant or bar area, all tables were empty and her reply was that there were only 2 staff working tonight. She was more than happy to let me know that they were plenty of other restaurants close by. Shocking service by Premier Inn, no customers in the restaurant and only me and still expected to wait 2 hours 👎 I took my business elsewhere that evening, although little would they have cared.

Terrible experience ever! Paid for premium room but no air conditioning in a hot weather! Window is fixed can’t be open. Provided a fan with max 1 hour on, have to re adjust the timer every hr if you need the fan on again. Didn’t have a relax and good night sleep! When requested for changing a room, the response was whole hotel is the same ! The impression we get from the hotel was there is no plan to fix the problem, and we have booked 4 nights here ! Wasted my holiday this time ! Very unsatisfying! Not relax at all !

We've stayed at this hotel before about 6 years ago and standards have dropped since then. I don't know whether it's a management issue or higher up the chain? It felt very understaffed everywhere. Breakfast was a very depressing experience, hardly any staff some days, food was left to run out and we had to keep asking for basic items. Tables were not cleared and there was a couldn't care less attitude. The coffee machine was broken for 2 days and probably still is! The standard of cooked food was very poor. The rooms were tired. We had a Premier plus room and there were hooks missing in the bathroom and grouting not particularly clean and the fan was full of fluff. Cobwebs in the bedroom and some dust. The bed was ok. It was very noisy from traffic and the outlook was of a building site. The air conditioning was temperamental. Our friends were in an accessible room and the bed was so soft they couldn't sleep. Christine on reception and everywhere did her best for us. Training is needed and a more helpful response. Parking is chargeable and you have to pay each time you leave the car park. Premier inns in different locations are variable standards but most seem to be understaffed and overpriced now A positive was the central location. The negative was how many 'out of order' signs were around the place. Sadly we won't stay here again.

Beware. I prepaid my booking through ******* but when I checked in I was told I had to pay because I hadn’t prepaid. Over a week later this hotel is refusing to refund my double payment. ******* is still attempting to obtain my refund from this hotel.

This isn't a cheap hotel, but they act like one. The WiFi is deliberately bad (actively traffic shaped) to try to get you to pay more for the premium package, the air conditioning doesn't work, you have to pay extra to get a room that doesn't open up onto loud industrial equipment, and the breakfast is worse than you're expecting even by cheap hotel standards. At half the price this would be the sort of thing you'd expect, but they're charging like they're a moderately decent hotel rather than the bare minimum.

I stayed at the Premier Inn for about three weeks as part of a solo trip, and overall, I had a very pleasant experience. During this time, I stayed in a few different rooms, so I feel confident sharing a detailed review. Rooms & Comfort: The beds and mattresses are extremely comfortable — a definite highlight of my stay. The rooms are spacious. I would rate cleanliness 4,5/5, as I did notice some spiderwebs in the corners of the bedrooms in each room I stayed in. Staff & Service: The staff were fantastic — very friendly and always helpful. I would give the team a solid 5/5. Special mention goes to the lovely lady at breakfast, whose kindness and attentiveness deserve a 10/10. The dinner staff were also very warm and welcoming. Room 101: I particularly enjoyed my last room, number 101. It had a lovely view, and the bathroom was accessible and included a bath — another 10/10 experience. Areas for Improvement: There are two things that could be improved: Wi-Fi: In some areas of the hotel, especially room 10, there was no internet connection at all. This was quite frustrating at times, so I would kindly suggest reviewing the Wi-Fi coverage throughout the property. Dinner Menu: As a small suggestion, please consider adding mashed potatoes to the dinner menu. At the moment, the only available side options are skin-on chips and rice. Variety would definitely be appreciated! Food & Drinks: The food was generally very good. I especially enjoyed the burgers — the new Katsu burger is one of the best I’ve had. Desserts were ok; my favourite was the Banoffee cheesecake. Final Thoughts: All in all, I thoroughly enjoyed my stay and would happily recommend Premier Inn to others. Thank you for the hospitality!