Alkyna Lifestyle Beach Resort ex la Grotta Verde

Foi boa hospedagem mas alguns pontos a melhorar visto que está classificado como hotel 5 estrelas (na minha opinião não é). O cofre não estava funcionando, pedimos ajuda mas continuou sem funcionar. O café da manhã começa às 07h , para quem tem passeio cedo ou voo, fica complicado. Além disso, precisamos tomar café as 07h em ponto para um passeio e o café não estava aberto exatamente as 07h como comunicado, houve atraso. A cama é mediana mas ok para alguns dias de hospedagem. Comida boa e café da manhã farto. Funcionários bem simpáticos. Importante marcar a cadeira bem cedo pois é difícil conseguir disponibilidade na piscina e na praia. Tudo fica marcado o dia inteiro.

Un hotel que paso desapercibido. Tenía las expectativas. La ubicación era buena pero las distancias eran muy grandes. Para llegar a la playa había que recorrer un camino muy difícil y complicado y cansador. El hotel era muy grande y muchas habitaciones y los empleados no daban a basto. Muy mala atención y servicio ya que varias veces necesitamos algo y nunca nos solucionaron nada. La habitación muy antigua y la tv no era smart algo que para un hotel 5 estrellas como dicen ser no debería ser. La habitación muy antigua pero la limpieza muy bien. Las vistas de la habitación al mar eran excelentes. Para llegar a la habitación parecía un laberinto y los ascensores no se entendían y eran pequeños y antiguos. El servicio all inclusive de destino y cena era normal. Esperaba un poco más. Para reservar en algún restaurant del hotel te cobraban extra y además tenías que pagar lo que consumías. La relación precio calidad no me pareció correcta. No lo recomendaría ni volvería.

Grundsätzlich ein schönes Hotel in guter Lage. Leider wurden wir von einigen Mitarbeitern sehr unfreundlich behandelt. Man muss aber auch sagen, dass es viele sehr bemühte und freundliche Mitarbeitende gab.

We really enjoyed our stay. Our room was lovely, clean and spacious (penthouse room). The food was delicious and the cocktails amazing. The gym was fabulous, what a view to work out to. Staff were attentive too. A couple of small things which could be improved. Pool towels only available from the pool at the bottom of the hill and these frequently ran out. Some need to be available from reception to assist guests using the pools further up the hill. We were a group of 9 which caused some problems with being seated for dinner and drinks. Once we flagged this up every effort was made to accommodate us. All in all a great holiday and I would definitely consider returning

Excellent hotel!!! Totally recommend! Great food, location and staff working really hard.

Lacking on so many areas This was under all expectations. The service is seriously terrible. It hurts to say, especially with an all inclusive 5-star hotel where you depend a lot on the staff and expect good treatment. Many of them are rude, slow, unexperienced and it just gives off an unserious vibe. You have to compensate yourself for their lack of interest. The waitors, bartenders and lobby staff are just not good enough. It is just so, so slow. Their a la carte restaurant was low low level (the only positive there was the asian waitress who was very nice and tried her best to give us a good dinner. You could tell she cared for the guest, it was good to see). The view and beach was nice. The room was clean, although poorly isolated. There is a smell of sewers throughout the whole hotel, it sort of comes and goes. You get almost no info about the hotel at arrival, they expect you to download their app and learn everything yourself. For the price, you expect a lot better service. Also, they were out of beach towels EVERY DAY, we had to reuse our towels several days. This is embarrasing for a hotel with this price and rating. Silcerely, we are dissapointed and do not recommend this place.