مستخدم نزيل
1 مايو 2025
Worst stay ever on a Premiere Inn, we had 5 rooms booked. The accessible room for a disabled family member wasn’t because the bathroom door was off the runners and couldn’t be opened without 2 of us physically lifting it out of opening, hotel said nothing they could do. My room only had one towel on it, when we asked for more, as the room was booked for 2, was told there weren’t any, eventually a second towel was found 4.5 hours later. A third room only had one bed made up and eventually managed to get bedding and make the second bed up ourselves. Again only 1 towel in room and extra couldn’t be found. Having decided to have a family catch up on the bar and perhaps watch a bit of football we waited 25 minutes for someone to come to bar area and serve us and on asking for tv to be put on was told it didn’t work. Never once an apology. The hotel is clearly understaffed, which was apparent by the conversation of staff we overheard whilst having breakfast discussing there staff meeting with management and their failure to respond to staff grievances about lack of staff! To end even the normal great breakfast wasn’t…. Hard crispy black pudding and rubbery eggs. Don’t even think about trying to park at the hotel.
ترجمة